Customer Success Manager

AuditBoard, Inc.; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading SaaS company is seeking a Customer Success Manager to manage a large book of SaaS customers remotely. The ideal candidate will have over 3 years of experience in Customer Success Management and familiarity with audit and compliance frameworks. This role emphasizes building strong relationships with key stakeholders and providing proactive solutions to customer needs.

Qualifications

• 3+ years of experience in Customer Success Management in a B2B SaaS environment.
• Proven experience in audit, risk management, compliance, or GRC frameworks is preferred.
• 1+ years of hands-on experience with AuditBoard modules and advanced configurations is a plus.

Responsibilities

• Develop and maintain strong relationships with key customer stakeholders.
• Stay updated on product features to provide insights to customers.
• Proactively identify and address customer issues.

Skills

Customer relationship management

Problem resolution

Proactive communication

Tools

Gainsight

Salesforce

Job description

A company is looking for a Customer Success Manager (Pulse) to manage a large book of SaaS customers remotely.

Key Responsibilities

• Develop and maintain strong relationships with key customer stakeholders to drive mutual success and growth
• Stay updated on product features, providing insights to customers on leveraging solutions for their needs
• Proactively identify and address customer issues, ensuring effective problem resolution and advocating for customer feedback within the organization

Required Qualifications

• 3+ years of experience in Customer Success Management in a B2B SaaS environment
• Proven experience in audit, risk management, compliance, or GRC frameworks (preferred)
• 1+ years of hands-on experience with AuditBoard modules and advanced configurations (a plus)
• Familiarity with customer success tools like Gainsight or Salesforce (a plus)
• Self-motivated and proactive, with the ability to work independently and manage ambiguity effectively