Customer Success Manager

RightRev Inc.; United States; Remote; USD 70,000 - 120,000; Full time

Job summary

Join RightRev as a Customer Success Manager and be the trusted advisor for our customers as they leverage our SaaS platform for revenue recognition automation. You will manage customer relationships, promoting usage and success metrics while advocating for customer needs internally. This role offers remote flexibility and opportunities for growth in a collaborative environment focused on customer success.

Benefits

Collaborative culture

Competitive compensation + equity

100% remote-first flexibility

Opportunities for career growth

Exposure to modern RevOps tools

Qualifications

• 3–6 years in SaaS Customer Success, Account Management, or Consulting.
• Experience with Finance, Accounting, or RevOps users.
• Strong familiarity with revenue recognition and Quote-to-Cash systems.

Responsibilities

• Build strong relationships with Finance, RevOps, and IT stakeholders.
• Drive adoption of RightRev features to meet customer needs.
• Collect customer feedback to influence product improvements.

Skills

Communication

Relationship Management

Project Management

Problem-Solving

Tools

Revenue Recognition Systems

Salesforce

NetSuite

Job description

RightRev is a rapidly growing SaaS company focused on revenue recognition automation. Our platform helps organizations comply with ASC 606 and IFRS 15 while improving operational efficiency and visibility across the Quote-to-Cash lifecycle. We work with leading ERPs and CRMs like NetSuite and Salesforce to streamline revenue operations.

As a Customer Success Manager (CSM) at RightRev, you will be the trusted advisor to our customers, helping them derive maximum value from their investment. You will lead the post-sale relationship, champion customer success goals, and ensure adoption of RightRev across key personas within the organization.

Key Responsibilities

Customer Relationship Management

• Own a portfolio of assigned accounts, building strong relationships with Finance, RevOps, and IT stakeholders.
  
• Conduct regular touchpoints, QBRs, and strategic business reviews to ensure customers are achieving their goals with RightRev.
  
• Monitor customer health and proactively manage risks to satisfaction or renewal.

Product Adoption & Success Planning

• Drive adoption of RightRev features by helping customers understand best practices and use cases aligned to their business needs.
  
• Collaborate with implementation and support teams to ensure a smooth post-go-live experience.
  
• Create and manage Success Plans that document objectives, success metrics, and usage milestones.
• Partner with Sales to manage renewal strategy and identify expansion opportunities.
  
• Surface upsell and cross-sell leads based on customer goals, usage data, and org changes.
  
• Ensure value is clearly demonstrated leading up to renewal discussions.

Customer Advocacy & Feedback

• Serve as the voice of the customer—collecting feedback to influence product and support enhancements.
  
• Identify referenceable customers and coordinate testimonials, case studies, and CAB participation.
  
• Track customer sentiment and advocate internally for needs or feature requests.

Required Qualifications

• 3–6 years of experience in a SaaS Customer Success, Account Management, or Consulting role.
  
• Experience supporting Finance, Accounting, or RevOps users; strong familiarity with revenue recognition, billing, or Quote-to-Cash systems.
  
• Excellent communication and relationship management skills—comfortable with both day-to-day users and executive stakeholders.
  
• Strong organizational and project management skills; able to manage multiple customer relationships with competing priorities.
  
• Proactive problem-solver with a customer-first mindset.
  

Preferred Qualifications

• Knowledge of ASC 606 / IFRS 15 or prior experience in RevRec automation tools (e.g., RightRev, NetSuite ARM, Zuora Revenue).
  
• Familiarity with Salesforce, NetSuite, or other ERP/CRM platforms.
  
• Experience working in a scale-up SaaS environment.

What We Offer

• A collaborative, customer-focused culture
  
• Competitive compensation + equity
  
• 100% remote-first flexibility
  
• Opportunities for career growth across departments
  
• Exposure to modern RevOps tools and enterprise deal cycles

Why Join Us?

This role provides a unique opportunity to shape and define the customer experience at RightRev. If you thrive in a dynamic environment and are passionate about creating exceptional customer experience, we’d love to hear from you.