Customer Success Manager

Verifiable; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health benefits

Unlimited PTO

Startup equity

Remote-friendly / work from anywhere (

MacBook provided

Job summary

Verifiable is hiring a Customer Success Manager to drive satisfaction, retention and growth across a portfolio of customers. You will be the main contact post-implementation, driving adoption and value, and identifying expansion opportunities.

You will collaborate with Product, Support and Sales to deliver a superior customer experience and build long-term relationships that scale across our healthcare-focused platform.

Qualifications

• 3+ years in customer success or account management.
• Proven track record with C-level, VP and Director-level stakeholders.
• Ability to explain APIs and integrations at a high level.
• Prioritize, work independently and manage a large book of customers.
• Experience with AI-enabled tools and modern SaaS stacks.
• Excellent verbal and written communication skills.
• Ownership mindset with focus on customer outcomes.

Responsibilities

• Own the customer relationship from implementation hand-off through renewal and expansion.
• Drive retention, adoption and value delivery, turning customers into advocates.
• Understand each customer's goals and tailor guidance accordingly.
• Develop advanced knowledge of Verifiable’s products, including API, Salesforce and AI offerings.
• Lead Quarterly Business Reviews with executive stakeholders to show ROI and align on objectives.
• Spot risk, diagnose causes, and lead remediation and recovery plans.
• Act as voice of the customer: gather product feedback for Product and Dev teams.
• Contribute to initiatives that improve the CSM function and customer experience.

Skills

Relationship building

Executive relationships

APIs & integrations

Tech literacy

Time management

Tools

Slack

GSuite

Jira

Notion

Job description

About Us:

Verifiable is a provider credentialing and network monitoring platform, delivering industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. We are a top Salesforce partner, winning the 2024 Salesforce Partner Innovation Award, and also were named to Inc. 5000 2025, the most prestigious ranking of America's fastest-growing private companies. We work with leading healthcare organizations such as Humana Dental, Talkspace, Headway, Empower Pharmacy, and many others.

We're a fast-moving, early-stage team that values impact, ownership, and follow-through. Everyone here rolls up their sleeves, dives into ambiguity, and takes end-to-end responsibility for meaningful work. Priorities shift, problems aren't always perfectly defined, and we move with urgency so we look for people who are energized by hard problems, rapid learning, and stepping in wherever the team needs support.

We're collaborative and human, but we keep a high bar. If you thrive in a scrappy, high-ownership environment where your work directly shapes the company's trajectory, you'll feel right at home here.

Verifiable is hiring a Customer Success Manager to drive satisfaction, retention and growth across a portfolio of customers. You'll be each customer's main point of contact after implementation. You'll drive adoption, find growth opportunities and make sure customers get measurable value from Verifiable.

You'll work closely with Product, Support and Sales to deliver a great customer experience and build long-term relationships.

Key Responsibilities

• Own the customer relationship from the implementation hand-off through renewal and expansion, and keep CRM data accurate and up to date.

• Become a trusted advisor who drives retention, strong adoption and value delivery, and turns customers into advocates.

• Build a deep understanding of each customer’s business goals, initiatives and use cases, and tailor your guidance to them.

• Develop advanced knowledge of Verifiable’s products, including our API, Salesforce and native AI offerings. Use it to drive adoption of complex technical products and improve customer ROI.

• Lead Quarterly Business Reviews with executive stakeholders to show ROI, align on business objectives, share product updates and lay the groundwork for renewal.

• Spot risk and barriers to value early, diagnose the root causes, and lead remediation and recovery plans.

• Act as the voice of the customer: collect product feedback and requests, and turn customer needs into clear input for Product and Development teams.

• Contribute to internal initiatives that improve the CSM function and the wider customer experience.

Qualifications

• 3+ years in customer success or account management, preferably in enterprise SaaS.

• Proven experience building relationships with C-level, VP and Director-level stakeholders.

• Strong technical aptitude: you're comfortable explaining APIs, integrations and implementation concepts at a high level.

• Ability to prioritize, work independently and manage a large book of customers.

• Deep tech stack experience, including leveraging AI, coupled with Slack, GSuite, Jira, and Notion fluency

• Thrives in a fast-moving, rapidly changing environment.

• Excellent verbal and written communication with both internal and external teams.

• A strong sense of ownership and a track record of driving excellent customer outcomes.

Nice to have

• Hands-on Salesforce knowledge, including custom configurations and integrations.

• Experience in healthcare, credentialing or compliance-focused SaaS.

More About Verifiable:

In just five years, we've grown to nearly 150 people, and we're not slowing down. Strong, steady revenue growth helped us land a $27M Series B led by Craft Ventures, bringing our total funding to $47M. Our latest launch, CredAgent, brings autonomous AI agents to healthcare credentialing for the first time. Join us as we keep scaling!

Benefits & Perks:

• Health that's got your back: we invest in your coverage, with options for you and your family's needs.
• Unlimited PTO: flexible time off built on ownership. We trust you to plan ahead, own your deliverables, and make sure your team is set up for success while you’re out.
• Own a piece of what you build: startup equity means you share in our success.
• Work from anywhere: we’re fully distributed, and you can work from home in one of our eligible US states.
• New Apple setup: a company-issued MacBook and accessories are yours to work on. Heads up that we’re Mac-only, since our systems are built for macOS.
• Modern tools: Google Workspace, Notion, and company-wide AI tools like Claude for seamless collaboration and to help you work smarter.