Customer Success Manager

RTL2 Fernsehen GmbH & Co. KG; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Israelvcforum is seeking a Customer Success Manager to join their Implementation team. This role involves building and executing client success plans, managing implementation projects, and ensuring strong client relationships.

The ideal candidate has a strong technical background and 3+ years of experience in B2B client-facing roles. Superb communication skills and problem-solving abilities are a must to thrive in a dynamic environment.

Qualifications

• 3+ years of experience in B2B client-facing roles.
• Strong project management skills to keep projects on track.
• Experience in leading product implementation projects.

Responsibilities

• Build and execute client success and onboarding plans.
• Act as a project manager to ensure timelines are met.
• Represent the voice of the customer and influence product development.

Skills

Technical background

Project management

Problem-solving skills

Communication skills

Customer-facing skills

Education

BA or BS degree

Job description

DBmaestro is growing and we are looking for a Customer Success Manager to join our Implementation team. You’ll work closely with customers to implement DBmaestro.com to help their business needs and challenges.

About The Role

• Build, own, and execute client success and onboarding plans
• Take ownership of clients onboarding, professional services, and consulting projects.
• Build strong relationships with our clients to understand their needs and ensure their success with DBmaestro
• Act as a project manager to ensure timelines are met
• Serve as the main point of contact for our customers throughout the project and also liaison between clients and the rest of the relevant resources.
• Work with customers to build their database release automation processes
• Scope and plan complex projects to set the stage for successful project execution.
• Navigate client organizations to uncover additional product applications & opportunities for partnership
• Spearhead internal cross-functional improvement projects
• Represent the voice of the customer and influence product development roadmap

Requirements

• Strong technical background – a must
• 3+ years of experience in B2B client-facing roles.
• 3+ years of experience in B2B technical customer success / professional service/implementation manager / technical project management / technical account management / technological consulting, specifically within onboarding and implementation of complex products.
• Experience in leading product implementation projects involving hands-on implementation and management of multiple resources.
• Strong project management skills to keep projects on track
• At least 3 years of experience implementing new technology for medium and large organizations.
• Strong problem-solving skills
• Superb communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• BA or BS degree preferred