Customer Success Manager

WALR; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

WALR, a leading data creation company, seeks a Customer Success Manager for its North America Audience team. The role involves ensuring quality client deliverables, building relationships, and delivering consultative services. Ideal candidates thrive in a startup environment, manage tight deadlines, and provide exceptional service.

Benefits

PTO

Holidays

Healthcare

401(k)

Parental Leave

Remote Work Options

Qualifications

• Over 2 years in market research, experience in sampling and sample management.
• Strong project management, communication, and administrative skills.
• Proactive in building client relationships.

Responsibilities

• Monitor sample work delivery and collaborate with internal teams.
• Act as the first point for project issues and troubleshoot.
• Ensure high-quality client deliverables and quality control.

Skills

Communication

Project Management

Customer Relationship Management

Time Management

Problem Solving

Tools

Microsoft Office

Job description

About Walr:

Walr is a data creation company supporting insight professionals globally. It specializes in reaching diverse audience segments, leveraging proprietary technology, and offering bespoke services. Walr’s services include efficient data collection, intuitive data visualization and reporting, and transparent advice. Its goal is to unify the complex research process with more efficient methods.

As a rapidly growing company and recipient of awards like Best Workplace in Tech and Wellbeing, we invite you to join us in shaping our journey. Empowerment and growth are core to our culture.

About The Role:

We are seeking a Customer Success Manager for our North America Audience team. The role involves ensuring quality market research audiences across various projects and clients, building relationships, and delivering consultative services to meet and exceed client expectations.

This position is suited for individuals who thrive in a startup environment, manage tight timelines, embrace change, and handle multiple tasks. You will maximize customer satisfaction and share of wallet by providing exceptional service throughout the project lifecycle, from questionnaire logic to project delivery.

Note: This role is remote-friendly, ideally within Central or Pacific time zones.

Key Responsibilities:

• Monitor sample work delivery, focusing on gross margin targets.
• Collaborate with internal teams to ensure project success.
• Anticipate challenges and suggest preventive solutions.
• Act as the first point for project issues and troubleshoot.
• Manage and deliver key sample projects independently.
• Ensure high-quality client deliverables and quality control.
• Support pre-sales and onboarding for new clients.
• Build relationships with client stakeholders.
• Be the subject matter expert on sampling and audiences.
• Lead implementation of new sampling methods and internal rollouts.
• Train and mentor team members to improve delivery.

Desired Experience:

• Over 2 years in market research, with experience in sampling and sample management.
• Strong project management, communication, and administrative skills.
• Technical and commercial proficiency.
• Solution-oriented, curious, and passionate about learning.
• Proactive in building client relationships.
• Organized with excellent time management.
• Confident communicator across channels and levels.
• Proficient in Microsoft Office and data interpretation.

Desired Skills & Attributes:

• Commercial Mindset: Understands business impact, market factors, and competition.
• Strong Communication: Clear, persuasive, and concise in technical and non-technical language.
• Client Relationship Management: Responsive, informative, and customer-focused.
• Time Management: Methodical, flexible, and proactive in problem-solving.
• Professional Maturity: Respects diversity, demonstrates good manners, and self-regulates.
• Comfort with Ambiguity: Makes logical decisions in a fast-paced, changing environment.
• Culture: Embraces collaboration, positivity, and shared success.

Additional Information:

We offer region-specific benefits, including PTO, holidays, leave, stipends, healthcare, 401(k), parental leave, remote work options, and recognition programs.

What We Value:

• We Delight through Dedication: Going above and beyond for clients with integrity and fairness.
• We Lead with Trust: Data-driven, respectful, and open communication.
• We Revel in Innovation: Embracing risks, learning, and building future solutions.
• We Celebrate as A Team: Valuing contributions, inclusivity, and collective success.
• We Are Empowered to Act Like Owners: Encouraging ambition, courage, and accountability.