Customer Success Manager

black.ai; Town of Texas (WI); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to join their dynamic team. This role focuses on partnering with customers to drive product adoption and ensure a seamless experience throughout the customer lifecycle. As a trusted advisor, you'll leverage your skills to understand customer needs and advocate for their success. Your contributions will directly impact customer engagement and retention, making this an exciting opportunity to play a key role in an innovative company committed to operational excellence and continuous improvement.

Benefits

Equity with high growth potential

Flexible working arrangements

401k

Generous Medical Insurance

Subsidised fitness programs

Paid Parental Leave

Training and development opportunities

Hackathons and Workshops

Quarterly celebrations

Community involvement opportunities

Qualifications

• Experience in a customer-facing role driving engagement and advocacy.
• Ability to leverage data for strategy execution and product adoption.

Responsibilities

• Manage a portfolio of customers to drive product activation and engagement.
• Collaborate with Sales to identify opportunities and ensure renewals.
• Advocate for customers by providing feedback to influence product road map.

Skills

Customer Engagement

Data Analysis

Persuasion Skills

Presentation Skills

Relationship Building

Adaptability

Technical Curiosity

Education

Bachelor's Degree

Experience in Customer Success

Job description

SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.

We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.

Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe.

SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take ownership of their safety and well-being. Our technology platform and products give front-line workers a voice and leaders the visibility to make smart decisions to improve safety, quality, and efficiency.

An awesome opportunity has arisen for a Customer Success Manager to join our team! Partnering with customers to understand business objectives, you will be dedicated to deliver ROI throughout the entire customer lifecycle. As a trusted advisor you will advocate for our customer’s requirements to internal teams. You will educate customers on new products, features and best practices and provide a level of service that inspires our customers to champion SafetyCulture.

Our Customer Success Managers are responsible for driving adoption, retention, and advocacy of our products contributing to SafetyCulture’s growth, working towards metrics such as customer engagement, expansion and retention.

Your dedication to our mission and customer centric approach will ensure you create seamless and positive experiences for our customers. You will share innovative ideas on product improvement with cross functional teams with a focus on driving continuous improvement initiatives.

About you:

• Demonstrable experience working in a customer facing role with results showing an ability to drive engagement and advocacy amongst your customers
• A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
• Commercially minded and able to identify opportunities that drive value for bother customers and the business
• Strong persuasion and presentation skills, with the ability to communicate up and down an organisation
• Passionate about building lasting relationships with customers and colleagues
• Ability to actively listen, understand customer pain points and take action
• Enjoy working in a fast-paced organisation & easily adapt to changes in roles and responsibilities
• Curious about technology and product solutions, with the ability to quickly become a subject matter expert

How you will spend your time:

• You’ll manage a portfolio of customers, with the objective of proactively driving deep product activation and engagement
• Collaborate with the Sales Team to identify areas of opportunity and ensure seamless renewals
• Partner with your customers to understand their current and future business goals and challenges that translate into strategies utilizing SafetyCulture
• Become a trusted advisor to key stakeholders to enable the best customer experience possible
• You’ll be a product expert with the ability to advise your customers on best practices using the SafetyCulture platform
• Advocate for customers by providing feedback to internal teams to influence the product road map to drive adoption and retention.

Benefits:

• Equity with high growth potential and a competitive salary
• Flexible working arrangements, we encourage you to create the best work blend while working from your home
• 401k
• Generous Medical Insurance plans
• Wellbeing initiatives such as subsidised fitness programs, EAP services
• Paid Parental Leave
• Access to professional and personal training and development opportunities
• Hackathons, Workshops, Lunch & Learns
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
• Quarterly celebrations and team events

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you

You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 or dhs.gov/e-verify