Customer Success Manager

Rosendin; Sterling (VA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

ESOP

401K

Annual bonus

PTO + holidays

Life Insurance

AD&D Insurance

Disability Insurance

FSAs

Charity Match

Job summary

Rosendin is seeking an IT Customer Success Manager in Sterling, VA to define success metrics, plan improvements, retain staff, manage risk, and satisfy management. You will build long-lasting relationships and may act as a moderator to ensure enterprise success.

Requirements include extensive experience in SCRUM/Lean, software development lifecycle, and exceptional verbal and written communication with executives. Strong organizational skills and the ability to demonstrate ROI are essential.

Qualifications

• Bachelor’s degree in IT, Construction Management, Engineering or related field.
• Minimum of 10 years of IT/Project Management or related experience.
• Preference for Customer Success Management, SCRUM, Lean experience.
• Combination of education, training, and relevant experience acceptable.

Responsibilities

• Lead Lean/Agile/SCRUM initiatives and manage software development lifecycle.
• Build and monitor success metrics, ROI, and value delivery to executives.
• Interact with mid-senior level executives and coordinate across teams.
• Schedule meetings with effective agendas and drive actionable decisions.
• Manage multiple tasks, adapt to changing requirements, and travel up to 20%.

Skills

SCRUM

Lean

Agile

Executive communication

MS Office

Oracle

Autodesk

Procurement software

Supply chain management

Education

Bachelor’s degree in IT/Construction Management/Engineering

Tools

Autodesk Software

Oracle

Procurement software

Supply chain software

Job description

If you’re looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!

YOUR NEXT OPPORTUNITY:

Our IT Customer Success Manager is responsible for creating a standard of success metrics, developing a plan to increase those metrics over time, while also maintaining department employee retention, managing risk, and ensuring management is satisfied with our service in general. You will be building long‑lasting relationships and may need to act as a moderator at times to ensure everyone’s successful at Rosendin.

WHAT YOU’LL DO:

• This role requires extensive experience in lean / agile / SCRUM management methodologies
• Experience with software development / implementation lifecycle
• Excellent verbal and written communication skills is required – will be interacting regularly with mid‑senior level executives.
• Organization is key, ability to schedule meetings, create effective agendas that lead to actionable decisions is imperative.
• Experience with analytics tools and ability to show ROI and value adds to C-level execs. Must be able to track & analyze your own success metrics.
• The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position’s role within the business unit.

WHAT YOU’LL NEED TO BE SUCCESSFUL:

• Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred
• Ability to prioritize and manage multiple tasks, changing priorities as necessary
• Ability to work under time pressure and adapt to changing requirements with a positive attitude
• Effective oral and written communication skills as required for the position
• Ability to be self‑motivated, proactive and an effective team player
• Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others
• Autodesk Software
• Experience with Material Tracking, Supply Chain Management and Procurement Software

COMPETENCIES:

• Teamwork
• Comfortable with fast paced environment

WHAT YOU BRING TO US:

• Bachelor’s degree in Information Technology, Construction Management, Engineering or related field
• Engineering, Industrial, Healthcare, Military or Construction Project/Program Management experience is preferred
• Minimum of 10 years of experience in IT, Project Management or applicable field required, ideally with an emphasis on Customer Success Management, SCRUM, Lean (or similar) experience is preferred
• Can be a combination of education, training, and relevant experience

TRAVEL:

• Up to 20%

WORKING CONDITIONS:

• General work environment – sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning
• Noise level is usually low to medium; it can be loud on the jobsite.
• We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.
• Occasional lifting of up to 30 lbs.

Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.

• ESOP – Employee Stock Ownership
• 401K
• Annual bonus program based upon performance, profitability, and achievement
• 17 PTO days per year plus 10 paid holidays
• Term Life, AD&D Insurance, and Voluntary Life Insurance
• Disability Income Protection Insurance
• Pre-tax Flexible Spending Plans (Health and Dependent Care)
• Charitable Giving Match with our Rosendin Foundation