Customer Success Manager

Lead Forensics; Scottsdale (AZ); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

PTO 20 days

Public holidays 9

Birthday off

Volunteer days

Team events

Job summary

Lead Forensics is seeking a driven Customer Success Manager in Scottsdale, AZ. The role focuses on building and maintaining client relationships, guiding contract lifecycles, and identifying expansion opportunities to drive revenue growth.

You will collaborate with cross-functional teams to ensure client success, manage renewals, and upsell additional value. The position offers a base salary with commissions and a clearly defined progression path.

Qualifications

• Background in Sales/Account Management or Customer Success.
• Experience using CRM systems.
• Experience interacting with Director-level individuals.
• Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook).
• Excellent communication and strategic thinking with problem-solving abilities.

Responsibilities

• Build and maintain client relationships.
• Provide support and guidance throughout contract lifecycles.
• Identify further use cases to increase value and liaise with stakeholders.
• Contribute to revenue growth by upselling/uplifting contracts.
• Host online meetings to review progress and outcomes.
• Identify, qualify and resolve customer issues with internal teams as needed.
• Negotiate renewals and expansion proposals.
• Work towards weekly KPIs and monthly targets both individually and as a team.

Skills

Customer Success

CRM systems

Executive communication

Communication skills

Target driven

Job description

We have a number of exciting job opportunities across all five of our offices!

Customer Success Manager

Location

Scottsdale

Employment Type

Full time

Location Type

On-site

Department

Customer Success CSM US

Customer Success Manager
Base salary up to $65,000, plus commission

Location: Scottsdale, Arizona
(Hybrid working - 3 days a week required in the Office. Remote working is not offered.)

Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.

We can offer you structured career progression with the opportunity to promote every 6 months, with a $5,000 salary increase at each stage, based on performance.

Typical earnings (including base and commission) for CSMs can exceed:

First year: $80,000–$85,000

Second year: $90,000–$95,000

Third year and beyond: $100,000+

A little about the role, you will be;

Building and maintaining client relationships

Providing support and assistance throughout the contract lifetime

Identifying further use cases to increase value and liaise regularly to develop strategies

Contributing to revenue growth by upselling/uplifting client contracts

Hosting online meetings with various stakeholders to review the progress of their desired outcomes

Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required

Negotiating contract renewals and expansion proposals

Working towards weekly KPI’s and monthly targets; both individually and as a team.

A little about you:

Sales/Account Management or Customer Success background

Experience in using CRM systems

Previous experience with interacting with Director Level individuals

Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)

Great Communications skills

Strategic thinker with problems solving skills

Previously worked towards targets and KPI’s

Why Lead Forensics?

Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program

20 PTO days, 9 public holidays and your birthday off as standard!

Incentive trips abroad for top performers every quarter (recent destinations include Aruba, Barbados and Vegas!)

Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events

Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.

#accountmanagement #saas #customersuccess #clientsuccess #salesengineer #zr

Lakeside North Harbour, Portsmouth, PO6 3EN, United Kingdom

If you are driving we offer free on-site parking. Please follow signs for 2000 car park at Lakeside.Alternatively you can use Lakesides free shuttle bus service or take in the fresh air with a 16 minute walk from Cosham train station.