Customer Success Manager

tricrobotics; Santa Maria (CA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Bonus and equity structure

Medical, vision, dental benefits

401k plan

Job summary

tricrobotics is seeking a Customer Success Manager based in California. In this hybrid role, you will collaborate closely with the Business Development Leader to convert interest into contracts and manage strong relationships with farmers.

Your responsibilities include driving customer acquisition, managing sales processes using CRM tools, and handling ongoing relationships. Candidates with agricultural sales experience, particularly in the strawberry sector, will thrive in this fast-paced environment.

Total compensation includes a salary range of $75,000 to $95,000, along with benefits such as medical, dental, and a 401k plan.

Qualifications

• 3–7 years of experience in agricultural sales, customer success, or territory management.
• Familiarity with the strawberry industry in California.
• Experience using sales tools to manage pipeline and customer data.

Responsibilities

• Drive new customer acquisition by introducing TRIC’s solution.
• Manage a consistent sales outreach process with CRM tools.
• Serve as the ongoing relationship manager for assigned accounts.

Skills

Agricultural sales experience

Customer success management

Strong communication skills

Experience with sales tools (HubSpot, Salesforce)

Spanish language skills

Job description

Customer Success Manager

This role is a hybrid of customer success, outreach, and sales. You’ll work closely with our Business Development Leader to convert interest into contracts, build strong farmer relationships, and ensure a positive experience from first contact through long‑term engagement. You’ll use the tools and messaging developed by our leadership team to help growers understand how TRIC fits into their operations—and you’ll serve as the day‑to‑day face of TRIC for many of our customers.

Key Responsibilities

• Drive new customer acquisition by introducing TRIC’s solution to growers, following up on leads, and turning interest into long‑term contracts.
• Manage a consistent sales outreach process, using CRM tools to track contacts, follow‑ups, and progress toward regional sales goals.
• Use TRIC’s case studies, ROI calculators, one‑pagers, and demo scripts to guide conversations and educate farmers about our value.
• Serve as the ongoing relationship manager for assigned accounts—checking in regularly, coordinating demos, and ensuring strong communication.
• Coordinate and host on‑farm demos and field visits, working with growers, field managers, and PCAs to show TRIC’s robots in action.
• Build trust and visibility by attending community events, grower meetings, and industry gatherings on behalf of TRIC.
• Help plan and run TRIC‑hosted and other industry specific events, such as field days, open demos, and farmer workshops.
• Capture customer feedback and assist in developing testimonials, case studies, and referrals.
• Maintain a deep understanding of TRIC’s service model, pricing, operational logistics, and current field performance so you can represent it clearly to customers.
• Collaborate with the business development and operations teams to ensure a smooth customer experience from sale to deployment.

Experience & Qualifications

• 3–7 years of experience in agricultural sales, customer success, or territory management, preferably in specialty crops.
• Familiarity with the strawberry industry in California and existing relationships with growers or PCAs is a strong plus.
• A clear, confident communicator with a track record of building trust and closing deals in person.
• Experience using sales tools (e.g., HubSpot, Salesforce) to manage pipeline, follow‑ups, and customer data.
• Ability to guide on‑farm conversations about cost, ROI, and operational logistics with both growers and field crews.
• Comfortable working independently in a fast‑paced, startup environment.
• Knowledge of pest and disease control practices is helpful but not required.
• Spanish language skills are a plus.

Location & Travel

• Based in or near California’s Central Coast (Santa Maria, Oxnard, or Salinas).
• Regular travel to customer sites required (3–4 days per week in‑season).

Total Compensation

• Salary Range from $75,000-$95,000 depending on experience.
• Bonus and Equity Structure.
• Benefits including medical, vision, dental, and 401k.