Customer Success Manager

ChannelMeter; San Francisco (CA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Unlimited PTO

Team offsites

Flexible work arrangements

Job summary

ChannelMeter is building the next generation of Creator economy data and payments infrastructure. This role owns end-to-end customer relationships, from onboarding to renewal, with a focus on reducing churn and driving expansion.

You will manage a portfolio of Creator Networks, agencies, and brands, ensuring clear understanding of performance and monetization data, and you will collaborate with Finance, Risk, Data, and Product to resolve issues and build repeatable processes.

Qualifications

• 3+ years in Customer Success, Account Management, or a customer-facing role in SaaS, fintech, or the creator economy.
• AI-fluent, everyday. Use tools like Claude, Codex, Cowork in daily workflow.
• Built processes: checklists, templates, onboarding guides, health scores.

Responsibilities

• Own customer relationships from onboarding through renewal and expansion.
• Manage portfolios of Creator Networks, agencies, and brands with scalable playbooks.
• Help customers understand performance and monetization data and catch anomalies.
• Coordinate with Finance, Risk, Data, and Product to resolve payment and reporting issues.

Skills

Customer Success

Account Management

SaaS

AI Fluent

Process Building

Data Literacy

Creator Economy

Tools

Claude

Codex

Cowork

Job description

The Creator Economy runs on two things Creators can't get a straight answer on: what their content is actually earning across platforms, and when that money lands in their account. We're solving both.

We've processed $1.8B+ in payments for Creator Networks, agencies, IP distributors, and global brands. Over 1.2 million Creators across 50+ countries rely on ChannelMeter for the data behind their business—performance and monetization reporting across platforms beyond YouTube—and for the payments infrastructure that turns that data into money in their bank account.

The market is heading toward $500B by 2027, and most of the infrastructure to support it—on the data side and the money side—doesn't exist yet. We're building it. If you join now, you're joining an industry with a long runway, and you'll grow with it.

Why this role exists

We don't have a Customer Success playbook yet. You'll write it. This isn't a check-in-once-a-quarter role: you'll own real customer relationships, spot risk before it becomes churn, and turn what you learn into a repeatable process. One week a customer asks "why does my YouTube monetization number look off," the next "where's my payment," and often both at once.

What you'll own

The customer relationship

• Guide customers from onboarding through renewal and expansion, building trust with day-to-day operators and decision-makers
• Manage a portfolio of Creator Networks, agencies, and brands, with hands-on care for the largest accounts and simple, scalable playbooks for the rest

The data and the money

• Help customers understand their performance and monetization data as clearly as they'd understand a payment
• Catch anomalies (earnings that don't match what a customer expects) before they become escalations
• Track account health through retention, expansion, sentiment, and usage patterns

Turning signals into action

• Work with Finance, Risk, Data, and Product to resolve payment and reporting issues
• Bring customer feedback back to Product in a structured way, not as one-off tickets

Building the playbook

• Use AI every day to prep calls, summarize account history, draft QBRs, and flag risk patterns
• Keep every commitment and renewal date tracked in a clean pipeline
• Define what great Customer Success looks like at ChannelMeter

Who you are

• 3+ years in Customer Success, Account Management, or a customer-facing role in SaaS, fintech, or the creator economy
• AI-fluent, every day. You use Claude, Codex, Cowork, or similar tools in your daily workflow and can show us how. This is required.
• You've built process where none existed: a checklist, a template, an onboarding guide, a health score
• You can turn a confusing number or a payment question into a clear answer, in writing
• Obsessively organized, with follow-through that catches what everyone else missed
• Genuinely curious about how Creators make money across platforms

Nice to have

• You've built or automated something yourself with AI ("vibe coding"), SQL, scripts, or spreadsheets
• Experience with creator analytics, MCN tools, or platform monetization (YouTube or otherwise)
• Payments, fintech, or financial operations experience
• Time in the Creator Economy: platform, agency, brand, or network side
• Startup experience where you built the process, not just followed it

You'll thrive here if you

• Like owning a customer relationship from start to finish
• Get energy from untangling a confusing number
• Build the template instead of waiting for one
• Treat AI as your default tool, not a novelty
• Care about the Creator Economy

This may not be for you if you

• Want a finished playbook handed to you on day one
• Prefer quarterly check-ins to hands-on problem solving
• Are uncomfortable working with data and spreadsheets

What you'll get

• Ownership of how Customer Success works at a company serving 1.2M Creators
• Direct access to leadership and a real voice in the product roadmap
• A growth path as the function builds out
• Health benefits, unlimited PTO, team offsites, and flexible work arrangements

What success looks like

First 60 days:

you've met every account in your portfolio, can speak accurately to the data and the money behind your top accounts, and have a first version of a health-tracking system and task pipeline in place.

By 6 months:

retention and expansion in your book are trending up, Product and Data are getting structured signal from your accounts, and the playbooks you've built are ones a future hire could pick up and run with.

The fine print

• Based in the SF Bay Area or Los Angeles, available to come into the office regularly
• Authorized to work in the US. We can't sponsor visas or support relocation for this role.
• Comfortable demonstrating your AI workflow during the interview process