Customer Success Manager

Amplified Industries, Inc; Midland (TX); Sur place; USD 85 000 - 115 000; Plein temps

Avantages offerts par ce poste

Base salary + bonus

Premium medical/dental/vision

Unlimited PTO

Résumé du poste

Amplified Industries in Texas is seeking a Customer Success Manager to drive adoption of its IoT sensor and AI-driven monitoring solutions across onshore oil and gas accounts. You will serve as a trusted advisor and technical point of contact, translating complex technology into value for production and operations teams, and coordinating with field crews, with travel to active well sites as needed.

This role emphasizes customer retention, lifecycle management and cross-sell opportunities within

Qualifications

• Bachelor's degree in petroleum or related engineering field.
• 1–3+ years of petroleum engineering experience with field exposure.
• Ability to translate technical value to production and operations teams.

Responsabilités

• Drive usage, adoption and satisfaction of IoT sensing solutions across accounts.
• Serve as trusted advisor and technical point of contact.
• Coordinate with field teams and travel to active well sites as needed.

Connaissances

Technical acumen

Account management

Customer relationship management

Communication skills

Travel flexibility

Formation

Bachelor's degree in Petroleum Engineering, Mechanical Engineering, Chemical Engineering or related field

Outils

SCADA systems

Oilfield telemetry

Description du poste

About the Job

Customer Success Manager at Amplified Industries

Amplified delivers IoT sensors and AI-driven monitoring for onshore oil and gas infrastructure — pump jacks, gas lifts, plunger lifts, tanks, and wells — giving operators real-time visibility and predictive insight that reduces downtime, optimizes operations and protects production.

We deliver undeniable value: providing greater visibility and remote automation, optimization of wells, boosting equipment reliability, delivering immediate ROI, and driving best-in-class customer satisfaction scores.

The Customer Success team drives retention and expansion at Amplified Industries, ensuring operators realize the full value of their investment, deepening adoption across accounts, and strengthening relationships with our current customers.

What You'll Do

As a Customer Success Manager, you will be responsible for driving usage, adoption, and satisfaction of our advanced IoT sensor and AI-driven monitoring solutions across a portfolio of onshore oil and gas accounts.

Your role involves leveraging your technical expertise to help customers optimize wells, ensuring they're getting full value from Amplified's monitoring and remote well control solutions, and serving as their trusted advisor and technical point of contact.

REQUIREMENTS

• Bachelor's degree in Petroleum Engineering, Mechanical Engineering, Chemical Engineering or a related field.
• 1-3+ years of experience in petroleum engineering, with field experience as a production foreman, production engineer, etc.
• Strong industry credibility and technical acumen with the ability to understand and communicate the value of Amplified's solutions to production and operations teams.
• Strong working knowledge of onshore wellsite equipment and operations, including artificial lift systems.
• Ability to travel as needed to meet with customers, including visits to active well sites.

BONUS POINTS

• Prior experience in oilfield operations, production engineering, or automation.
• Experience with SCADA systems, remote well control, pump-off controllers, or predictive maintenance technologies.

Compensation & Benefits

• Industry-Leading Base Salary & Bonus
• High Percentage of Team Exceeding Retention/Adoption Targets
• Premium Medical, Dental, and Vision Coverage
• Unlimited PTO