Customer Success Manager

Intervala, LLC; Pennsylvania; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Job summary

Intervala, LLC is seeking a Customer Success Manager to act as the primary contact for assigned customers and manage the full order lifecycle from inquiry through delivery. This role involves cross-functional collaboration with Engineering, Production, Planning, and Sourcing to ensure accurate quotes, on-time delivery, and customer satisfaction.

The ideal candidate will excel at communication, organization, and data-driven problem solving, with experience in ERP/MRP systems and Microsoft Office.

Qualifications

• Associate’s degree with relevant experience or equivalent work history.
• Strong communication and customer service skills are essential.
• Excellent organizational skills and attention to detail.

Responsibilities

• Act as the main contact for assigned customer accounts.
• Manage orders from inquiry through delivery, ensuring accuracy and timeliness.
• Provide updates on order status, shipping dates, pricing, and product availability.
• Review RFQs/RFPs and ensure all required information is complete for quoting.
• Coordinate with internal teams to ensure smooth order flow.
• Support quoting activities and track submissions and outcomes.
• Respond to customer inquiries via phone and email.
• Maintain documentation and customer records.
• Help resolve issues, expedite orders, and support customer needs.
• Build and maintain strong customer relationships.
• Travel occasionally (up to once per quarter).

Skills

Communication

Customer service

Organization

Prioritization

Cross-functional collaboration

Microsoft Excel

Education

Associate’s degree with relevant experience

High school diploma/GED with 3–5 years of professional experience

Tools

ERP/MRP systems

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Success Manager

Full Time Mount Pleasant, PA, US

9 days ago Requisition ID: 1720

Build what powers tomorrow—join Intervala, where advanced electronics manufacturing meets innovation, precision, and purpose.

We’re looking for a Customer Success Manager to serve as the primary point of contact for assigned customers and manage the full order lifecycle—from initial inquiry through delivery.

This role is ideal for someone who enjoys working cross-functionally, building customer relationships, and gaining hands‑on experience in quoting, order management, and customer success within a manufacturing environment.

What You’ll Do

• Act as the main contact for assigned customer accounts
• Manage orders from inquiry through delivery, ensuring accuracy and timeliness
• Provide updates on order status, shipping dates, pricing, and product availability
• Review RFQs/RFPs and ensure all required information is complete for quoting
• Coordinate with internal teams (Engineering, Production, Planning, Sourcing) to ensure smooth order flow
• Support quoting activities and track submissions and outcomes
• Respond to customer inquiries via phone and email
• Maintain documentation and customer records
• Help resolve issues, expedite orders, and support customer needs
• Build and maintain strong customer relationships
• Train or mentor junior team members as needed
• Travel occasionally (up to once per quarter)

What We’re Looking For

• Strong communication and customer service skills
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast‑paced environment
• Problem‑solving mindset with the ability to analyze and act on data
• Comfortable working cross‑functionally with multiple departments
• Proficiency in Microsoft Office (Excel, Outlook, etc.)
• Experience with ERP/MRP systems preferred

Nice to Have:

• Knowledge of inventory management (kanban, safety stock, etc.)
• Basic understanding of manufacturing processes
• Experience with quoting, sourcing, or order management

Qualifications

• Associate’s degree with relevant experience
  OR
• High school diploma/GED with 3–5 years of professional experience

Why You’ll Love Working Here

• Competitive pay and great benefits— including medical, dental, vision, 401(k), and paid time off
• Be part of a company that’s growing, changing, and full of new opportunities
• A supportive, team‑focused culture where your ideas matter
• Meaningful work that impacts industries making a difference in the world

Intervala utilizes and/or develops certain technologies which are subject to the U.S. Export Administration Regulations (EAR) or the U.S. International Traffic in Arms Regulations (ITAR).

Intervala is required to verify the status of all employees to determine whether each employee is a U.S. Person or a Foreign Person for the purposes of determining if an export authorization is required to approve an employee’s access to export‑controlled items, not as a condition for hire.

Equal Opportunity Employer

Intervala, LLC is an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by applicable law.