Customer Success Manager

Jobgether; Oregon; Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Unlimited PTO

Parental & military leave

Life insurance

Wellness programs

Job summary

Jobgether is seeking a Customer Success Manager based in the United States to drive value for a diverse set of cybersecurity customers. You will nurture relationships, understand business objectives, and guide customers through their lifecycle to maximize adoption, ROI, and satisfaction.

In partnership with Product, Marketing, and Security Operations, you will lead engagement strategies, monitor health and risks, and communicate outcomes through regular QBRs.

Qualifications

• Minimum 5 years in customer success or account management.
• Proven ability to manage multiple accounts while maintaining retention and delivering measurable outcomes.
• Excellent written, verbal, communication, and presentation skills.
• Experience using customer success platforms such as Gainsight or Salesforce.
• Strong problem-solving, organizational, and project management skills.
• Proactive approach to identifying customer challenges, managing risks, and resolving escalations.
• Ability to collaborate effectively with cross-functional teams and coordinate solutions across departments.
• Preferred: cybersecurity, SaaS, or technology industry familiarity.

Responsibilities

• Manage post-sales customer relationships to ensure customers realize value from the solutions.
• Build and maintain strong customer relationships by understanding business objectives and expectations.
• Guide customers through their lifecycle to maximize adoption, satisfaction, and value realization.
• Lead regular customer engagement activities including QBRs and communicate ROI.
• Collaborate with Product, Marketing, and Security Operations to incorporate feedback and improve offerings.
• Monitor customer satisfaction and account health and address risks proactively.
• Escalate and coordinate resolutions with internal teams as needed.
• Contribute to process improvements and best practices for customer success.

Skills

CSM experience

Relationship mgmt

Multitasking

Gainsight

Salesforce

Communication

Cross-functional

Risk management

Cybersecurity familiarity

Tools

Gainsight

Salesforce

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in the United States.

As a Customer Success Manager, you will help organizations maximize the value of advanced cybersecurity solutions throughout their customer journey. You will build trusted relationships, understand customer objectives, and ensure that services consistently deliver measurable business outcomes. Working with a diverse portfolio of customers, you will lead engagement strategies, monitor satisfaction, and proactively address risks that could affect retention or success. You will also conduct business reviews, demonstrate return on investment, and translate customer feedback into actionable improvements. In close collaboration with Product, Marketing, and Security Operations teams, you will contribute to a customer-focused environment where technology, human expertise, and continuous innovation come together to strengthen cyber defense.

Accountabilities

• You will manage the post-sales customer relationship, ensuring customers achieve their desired outcomes and continue to realize value from the solutions they use.
• Build and maintain strong customer relationships by understanding business objectives, challenges, and expectations.
• Guide customers throughout their lifecycle to maximize adoption, satisfaction, and value realization.
• Identify opportunities to demonstrate customer success and communicate measurable outcomes.
• Lead regular customer engagement activities, including Quarterly Business Reviews (QBRs).
• Present measurable results, return on investment (ROI), and progress toward customer objectives.
• Maintain proactive communication to identify challenges, gather feedback, and recommend improvements.
• Monitor customer satisfaction, account health, and potential risks to customer success.
• Develop and implement strategies to address risks and support customer retention.
• Manage escalations effectively, coordinating with relevant internal teams to resolve customer concerns.
• Partner with Product, Marketing, and Security Operations teams to communicate customer feedback and improve service offerings.
• Contribute to internal process improvements and share best practices that strengthen the overall customer experience.
• Collaborate across departments to ensure customer needs are addressed efficiently.
• Participate in initiatives designed to improve team efficiency and service delivery.
• Contribute to organizational knowledge-sharing and the development of customer success practices.

Requirements

• At least five years of experience in customer success, account management, or a related role.
• Proven ability to manage multiple customer accounts while maintaining strong retention and delivering measurable outcomes.
• Excellent written, verbal, communication, and presentation skills.
• Experience using customer success and account management platforms such as Gainsight or Salesforce.
• Strong problem-solving, organizational, and project management skills.
• Proactive approach to identifying customer challenges, managing risks, and resolving escalations.
• Ability to collaborate effectively with cross-functional teams and coordinate solutions across departments.
• Strong customer-focused mindset, attention to detail, and ability to manage competing priorities.
• Preferred Qualifications:
  • Previous experience in cybersecurity, SaaS, or the broader technology industry.
  • Familiarity with cybersecurity services and the challenges organizations face when managing their security operations.

Benefits

• Annual base salary: $80,000–$110,000 USD.
• Competitive compensation package.
• Bonus potential is mentioned in the general benefits overview; however, this specific role is not eligible for additional compensation.
• Comprehensive medical, dental, and vision coverage, with generous employer contributions.
• Additional ancillary benefits available through employee contributions.
• Unlimited paid time off (PTO).
• Paid parental and military leave.
• Employer-provided life insurance, with coverage of up to $100,000.
• Short-term and long-term disability insurance.
• Optional voluntary life insurance coverage.
• 401(k) retirement plan with company matching.
• Employee Assistance Program available 24/7.
• Monthly wellness initiatives.
• Optional pet benefits discount plan.
• Casual workplace environment with collaborative spaces and wellness facilities for employees working from the office.

Work Arrangement and Additional Information

• Remote position within the United States.
• The organization also maintains an office in Plano, Texas.

Application deadline: November 20, 2026.

Physical requirements include extended periods of sitting and computer use, occasional movement of equipment weighing up to 20 pounds, and regular communication with colleagues and customers.

The role requires the ability to follow established procedures, make timely decisions, manage multiple complex tasks, meet deadlines, and remain effective in high-pressure situations.

The employer is committed to equal employment opportunities and prohibits discrimination or harassment based on legally protected characteristics.