Customer Success Manager

McGraw Hill; Ohio; Remote; USD 64,000 - 90,000; Full time

Job summary

A leading educational publisher is seeking a Customer Success Manager to support school districts in Ohio, Kentucky, or Tennessee. In this role, you will manage relationships with educational institutions, ensuring they effectively use our learning platforms. The ideal candidate has over three years of experience in customer success, a Bachelor’s degree, and strong communication skills. This remote position requires 50% travel and offers a competitive salary ranging from $64,800 to $90,000 annually.

Benefits

Full range of medical benefits

Annual bonus plan

Collaborative working environment

Qualifications

• 3+ years of experience in customer success or account management.
• Familiarity with public school policies and operations.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Build and maintain strong relationships with schools.
• Drive customer retention through renewal sales processes.
• Address and resolve customer concerns promptly.

Skills

Customer success management

Relationship management

Communication skills

Problem-solving skills

Salesforce proficiency

Public school policy knowledge

Education

Bachelor’s degree in education, business, or a related field

Tools

Salesforce

Microsoft Office Suite

Job description

Overview

Make an Impact! At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

How can you make an impact? We are seeking a dedicated and results-driven Customer Success Manager to support school districts in a select territory. In this role, you will act as the primary point of contact for educational institutions, ensuring they maximize the value of our products and services. You will build strong relationships, provide strategic guidance, drive renewal sales, and collaborate with internal teams to help schools achieve their goals through effective ongoing support.

This is a remote position with 50% travel, open to applicants authorized to work for any employer within the United States. Candidates must reside in Ohio, Kentucky, or Tennessee.

What you will be doing:

• Relationship Management: Build and maintain strong relationships with schools and stakeholders, including administrators, educators, and district leaders.
• Strategic Support: Partner with schools to understand their unique needs and develop tailored strategies to meet their objectives.
• Renewal Sales: Drive customer retention by managing renewal processes, identifying upsell opportunities, and ensuring continued satisfaction with our solutions.
• Collaboration: Work closely with internal sales and professional development teams to align on customer needs, share insights, and ensure seamless delivery of services.
• Problem Resolution: Address and resolve customer concerns promptly, ensuring a positive experience.
• Performance Monitoring: Track and analyze key metrics to assess the effectiveness of our solutions and identify opportunities for improvement.
• Communication: Serve as the liaison between schools and internal teams, ensuring customer feedback is shared and acted upon.
• Customer Advocacy: Represent the voice of the customer internally to drive product enhancements and service improvements.

We are looking for someone with:

• Bachelor’s degree in education, business, or a related field.
• 3+ years of experience in customer success, account management, or a related role, preferably in the education sector.
• Familiarity with public school policies and operations
• Strong interpersonal and communication skills, with the ability to build trust and rapport.
• Proven problem-solving skills and a proactive approach to addressing challenges.
• Experience with renewal sales and customer retention strategies.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proficiency in Salesforce and Microsoft Office Suite preferred
• Demonstrated ability to collaborate effectively with cross-functional teams, including sales and professional development.

Why work for us?

At McGraw-Hill, we leverage cutting-edge technology to create innovative learning solutions that support learners at all stages of their educational journey. Our state-of-the-art digital tools and platforms provide personalized, interactive experiences that enhance understanding and retention. Being part of McGraw-Hill means joining a team dedicated to shaping the future of education and making a real impact on students\' lives. It\'s an exciting opportunity to contribute to a company that values innovation, collaboration, and excellence.

The pay range for this position is between $64,800-$90,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com” or "@careers.mheducation.com" email addresses and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.