Customer Success Manager

PamGro - Employer of Record; Newark (NJ); Remote; USD 100,000 - 125,000; Full time

Job summary

A global SaaS company is hiring a Customer Success Manager to enhance client relationships and drive adoption. This role requires 3–6 years of experience and offers remote work with a pay range of $60–$80/hr. The ideal candidate will manage the post-sales journey and collaborate with cross-functional teams to deliver value. Interested candidates should send their resumes to [e-mail].

Benefits

High-impact role

Competitive hourly pay

Remote flexibility

Qualifications

• 3–6 years experience in customer success or a related field.
• Experience with SaaS product offerings preferred.
• Proven track record of managing client relationships.

Responsibilities

• Own the post-sales customer journey: onboarding, training, adoption, and retention.
• Act as a trusted advisor to enterprise clients, understanding their business goals.
• Collaborate with Product, Sales, and Engineering teams to deliver customer value.
• Monitor account health, identify upsell opportunities, and prevent churn.
• Track success metrics and deliver QBRs (Quarterly Business Reviews).

Skills

Salesforce

HubSpot

Gainsight

Zendesk

Intercom

Tableau

Looker

Google Analytics

Jira

Trello

Slack

Asana

Strong stakeholder communication

Relationship management

Problem-solving

Job description

We’re Hiring (Contract Role!)

Role Overview

Role: Customer Success Manager (SaaS)

Location: US (Remote)

Experience: 3–6 years

Pay Range: $60–$80/hr

Duration: 12 months

A global SaaS company is looking for a Customer Success Manager who can drive adoption, strengthen client relationships, and ensure customer satisfaction across international markets.

Responsibilities

• Own the post-sales customer journey: onboarding, training, adoption, and retention
• Act as a trusted advisor to enterprise clients, understanding their business goals
• Collaborate with Product, Sales, and Engineering teams to deliver customer value
• Monitor account health, identify upsell opportunities, and prevent churn
• Track success metrics and deliver QBRs (Quarterly Business Reviews)

Tools & Skills

• CRM & CS Platforms: Salesforce, HubSpot, Gainsight, Zendesk, Intercom
• Analytics & Reporting: Tableau, Looker, Google Analytics
• Project & Collaboration Tools: Jira, Trello, Slack, Asana
• Strong stakeholder communication, relationship management & problem-solving

Why Apply?

• High-impact role in a rapidly scaling SaaS company
• Competitive hourly pay in USD
• Remote flexibility with exposure to global markets (US, EU, Canada)

To apply, send your resume to [e-mail]