Customer Success Manager

Oxiom; New York (NY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Equity participation

Health, dental & vision benefits

Flexible remote work

Career growth opportunities

Travel opportunities

Generous PTO

Flexible schedule

Job summary

Oxiom in New York seeks a Customer Success Manager to be the main contact for enterprise clients, ensuring they achieve business objectives and receive exceptional support.

You will drive product adoption, conduct quarterly business reviews, collaborate with sales, product and support teams, and analyze health metrics to prevent issues. The role offers flexible remote work, equity, benefits, travel opportunities, and generous PTO.

Qualifications

• 3+ years of experience in customer success or account management.
• Experience working with enterprise B2B customers.
• Strong relationship-building and communication skills.
• Understanding of supply chain or logistics industry is a plus.
• Ability to analyze data and identify trends.
• Self-motivated with a customer-first mindset.

Responsibilities

• Serve as the primary point of contact for enterprise customers.
• Drive product adoption and ensure customers achieve business objectives.
• Conduct regular business reviews and identify expansion opportunities.
• Collaborate with sales, product, and support teams to deliver exceptional customer experiences.
• Develop customer success playbooks and best practices.
• Monitor customer health metrics and proactively address concerns.

Skills

Enterprise B2B

Relationship building

Communication skills

Data analysis

Customer success

Strategic thinking

Job description

• Serve as the primary point of contact for enterprise customers
• Drive product adoption and ensure customers achieve their business objectives
• Conduct regular business reviews and identify expansion opportunities
• Collaborate with sales, product, and support teams to deliver exceptional customer experiences
• Develop customer success playbooks and best practices
• Monitor customer health metrics and proactively address concerns

What We're Looking For

• 3+ years of experience in customer success or account management
• Experience working with enterprise B2B customers
• Strong relationship-building and communication skills
• Understanding of supply chain or logistics industry is a plus
• Ability to analyze data and identify trends
• Self-motivated with a customer-first mindset

We Offer You

• Base salary plus commission structure
• Equity participation
• Full benefits package including health, dental, and vision
• Flexible remote work options
• Career growth opportunities in a scaling organization
• Travel opportunities to meet customers
• Generous PTO and flexible schedule