Customer Success Manager

Luminary; New York (NY); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Wellness stipend

Commuter stipend

Educational stipend

4 weeks PTO

401(k)

Parental leave

NYC office

Job summary

Luminary is hiring a Customer Success Manager to engage and expand our AI-native wealth-transfer platform. You will own the customer lifecycle from onboarding to renewals, driving platform adoption across executives, operations, and end users at client firms.

You will collaborate with product and engineering to translate customer insights into roadmap priorities, while building trusted relationships and championing customer outcomes in a fast-growing environment.

Qualifications

• 5-8 years of experience, with at least 3 as a CSM in B2B SaaS
• Familiarity with wealth management or RIAs/family offices/trust and estate attorneys
• Strong project management skills
• Ability to derive insights from data and translate them into customer success
• High agency, proactive, action-oriented
• REAL — Resilient, Empathetic, Accountable, Low-Ego

Responsibilities

• Manage and grow a book of business, owning renewals and expansion
• Onboard new customers with mutual success plans and milestones
• Develop platform knowledge to drive engagement through training and support
• Partner with product and engineering to shape roadmap initiatives with customer insights

Skills

CSM

B2B SaaS

Wealth management

Job description

About Luminary

Luminary is an AI-native system of action for wealth transfer, connecting clients' assets with generational gifting and philanthropic goals.

$90 trillion will pass between generations in the decades ahead, yet more than 70% of high net worth clients report a large gap between the services they expect and what they receive.

Luminary solves this by transforming complex estate planning documents into a structured, proprietary data asset that powers agent-driven workflows for tax and wealth transfer services.

Our customers are leaders across the private client ecosystem — top wealth managers, national tax advisory practices, and law firms among the AM Law 100. Our proprietary data and workflow positions us to rapidly expand from wealth transfer advice into large, adjacent markets including trust administration and estate distribution.

Luminary was founded in 2022 and is backed by leading venture capital investors, prominent wealth management firms, and several family offices.

The Opportunity

As a Customer Success Manager at Luminary, you play a key role in engaging & expanding our customer base, as we continue to rapidly scale.

You will partner with our customers to transform their business with Luminary, creating loyal champions, managing the end-to-end customer lifecycle, from onboarding & engagement through renewals, upsells, and advocacy.

Candidates must be excited by working across multiple layers at customer firms - executives, operations and end users - to drive platform engagement and success. This role offers significant exposure to leadership and rapid growth for ambitious, low‑ego individuals.

What you'll do

• Manage and grow a book of business, owning renewals and expansion
• Onboard new customers with mutual success plans and clear milestones to achieve customer goals and successful rollouts
• Develop deep platform and trust & estate knowledge to drive customer engagement through training and ongoing support
• Partner closely with product and engineering to shape roadmap initiatives with customer insights

Qualities we're excited to see:

• 5-8 years of experience, with at least 3 as a CSM in B2B SaaS and ideally experience in wealth management or wealth tech
• Familiarity with wealth management or experience working with RIAs, family offices, or trust and estate attorneys — deeply curious about building domain knowledge
• Strong project management skills that connect tactical work to strategic outcomes
• The ability to dig into data to find trends and insights that can be translated into customer success
• High agency, proactive, and action-oriented
• REAL — Resilient, Empathetic, Accountable, and Low‑Ego

Why you’ll love working here

• Represent a leading‑edge vertical AI application defining a new product category that will transform an industry
• Work alongside our CEO and co‑founders — industry and tech leaders with decades of experience
• Join a GTM team that collaborates on strategy, commercial assets, and execution
• Thrive in a fast‑paced environment where we're constantly shipping based on customer learnings
• Luminary is a one‑of‑a‑kind opportunity for massive impact at profitable scale — and a ton of fun along the way.

Compensation

The salary range for this role is $130,000 to $165,000. This role is eligible for a performance‑based bonus, commissions, and equity. Compensation is based on a number of factors and may vary depending on job‑related knowledge, skills, and experience.

Benefits we offer

We believe firmly that happy, healthy employees will do their best work.

• 100% employee health insurance coverage (plus 50% dependent coverage)
• Monthly wellness, commuter, and educational stipends
• 4 weeks PTO
• 401(k) plan
• Parental leave policy
• NYC office where much of the team works 3+ days a week