Customer Success Manager

impact; New York (NY); Presencial; USD 80.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Catered lunch Thursdays

Flexible PTO

RSUs

Coursera access

Parental leave

Tech stipend

gym reimbursement

Descripción de la vacante

impact.com is seeking a Customer Success Manager on the New Client Success team to become a product expert and help brands build stronger, scalable marketing campaigns using our software suite.

You will partner with brands in early account stages to shape program and partner strategy, ensuring immediate success and sustainable growth. This role blends product know-how with strategic partnership insight to enable confident, scalable launches from day one.

Formación

• 3+ years of experience in affiliate marketing.
• Bachelor's Degree in Business, Marketing or related field.
• Proven track record of stellar customer support.
• Strong teamwork and cross-team collaboration.
• Understanding of digital marketing ecosystem (Affiliate & Partnerships a plus).

Responsabilidades

• Delivering world-class support to our top clients.
• Maintain a balanced proactive/reactive relationship with your assigned accounts.
• Account monitoring, regular check-ins, and relationship building.
• Training, product support, and delegation for technical issues and feature requests.

Conocimientos

Affiliate marketing

Customer support

Communication skills

Teamwork

Problem solving

Time management

Strategic thinking

Educación

Bachelor's degree

Herramientas

CRM software

Descripción del empleo

About impact.com

impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com

As a Customer Success Manager on the New Client Success (NCS) team, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact.

During the critical early stages of an account, you will partner directly with brands to help develop program and partner strategy. Your strategic guidance will help establish a strong foundation, ensuring brands are positioned for immediate success and sustainable growth. You'll balance program optimization with partner ecosystem development, focusing on driving both performance outcomes and partner expansion. By combining product expertise with strategic partnership knowledge, you'll enable brands to launch confident and scale effectively from day one.

What You'll Do

• Delivering world-class support to our top clients.
• Maintain a balanced proactive/reactive relationship with your assigned accounts.
• Dedicated duties include account monitoring, regular check-ins, and relationship building.
• Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

What You Bring

• 3+ experience in affiliate marketing
• Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
• Consistent track record of providing stellar support to customers
• Embraces teamwork and cross-team collaboration
• Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
• A healthy dose of initiative and the ability to remain flexible
• Detail-oriented and able to efficiently prioritize tasks
• Be a critical thinker and an inventive problem-solver
• Professional communication skills
• Enthusiastic teammate
• Great conflict resolution skills
• Excellent time management skills

Salary Range

Salary Range: $80,000 - $105,000 per year, plus 25% Variable Commission Plan ($20,000-$23,750) and generous stock (RSU) award.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant, along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks

At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowan