Customer Success Manager

Take2 AI; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Job summary

Take2 AI, NYC-based AI agents platform for healthcare recruiting, seeks a Customer Success/Implementation lead to own enterprise accounts end to end, from post-sale kickoff through adoption and renewal. You will collaborate with health-system leaders to tailor workflows, drive pilots, and ensure measurable outcomes.

You will train recruiters, build champions across large teams, and translate field feedback into product improvements while managing renewals and expansions as part of a strategic

Qualifications

• 4+ years in customer success, implementation, or account management for B2B SaaS.
• At least 2 years owning enterprise accounts ($100k+ ACV) with renewal/expansion targets.

Responsibilities

• Own a portfolio of enterprise health system accounts end to end, from post-sale kickoff through implementation, adoption, renewal and expansion.
• Lead AI agent implementations in large healthcare systems and drive pilots to measurable outcomes like reduced time-to-fill.
• Drive adoption on the ground, train recruiters, build champions across large, distributed teams.
• Translate field observations into product feedback and work with founders and engineering to shape the roadmap.
• Own renewal and growth metrics, including expansions and executive business reviews with health system leadership.
• Shape the customer success engine by building playbooks, onboarding processes, and health metrics.

Skills

Customer success

Enterprise accounts

SaaS

Tools

HubSpot CRM

Job description

About Take2:

Take2 is an AI agents platform purpose-built for healthcare recruiting. Take2's agent network automates the end-to-end recruiting process, from sourcing and screening to credential verification, scheduling, and onboarding. We work with enterprise healthcare customers, including some of the largest health systems in the USA.

What you will do:

• Own a portfolio of enterprise health system accounts end to end, from post-sale kickoff through implementation, adoption, renewal, and expansion
• Lead AI agent implementations in large healthcare systems: scoping workflows with recruiting and TA leaders, configuring AI interviewers and integrations, and driving pilots to measurable outcomes like reduced time-to-fill
• Drive adoption on the ground, training and enabling recruiters, building champions, and turning skeptics into power users across large, distributed teams
• Be the voice of the customer internally, translating what you see in the field into product feedback and working directly with founders and engineering to shape the roadmap
• Own retention and growth metrics for your book, including renewals, expansion into new roles, departments, and facilities, and executive business reviews with health system leadership
• Shape the customer success engine, building the playbooks, onboarding processes, and health metrics we'll scale with

Who you are:

• You have 4+ years in customer success, implementation, or account management for B2B SaaS, with at least 2 years owning enterprise accounts ($100k+ ACV) and carrying renewal or expansion targets
• You've worked with healthcare organizations (health systems, hospitals, or healthcare staffing) or in HR tech / talent acquisition software, and can speak credibly to recruiting leaders about their workflows
• You've led complex implementations involving multiple stakeholders, integrations, and change management, and you know adoption is won in the field, not in the kickoff deck
• You can navigate large, multi-threaded organizations, from a recruiter on the front line to a CHRO in a business review
• You are confident working with limited process or infrastructure (and excited to help us build it out as we grow)
• You are analytical and rigorous: you track account health, forecast renewals accurately, keep clean CRM records (HubSpot preferred), and use AI tools to work smarter
• You are comfortable with emerging AI products, curious about how they work, and able to set the right expectations with customers about what agents can and can't do

Why Take2 AI

• High ownership over revenue and customer relationships
• Direct access to founders and influence on customer success strategy
• Opportunity to help define how Take2 retains and grows customers as we scale
• Mission-driven product that improves hiring outcomes for companies and candidates
• Clear growth path into senior CS or leadership roles

Location & Flexibility

We're NYC-based and work hybrid (in-office Mon-Thu). We value in-person collaboration but also trust people to manage their time responsibly. Some travel to customer sites for implementations and business reviews.

Compensation & Growth

Competitive salary + meaningful equity. This is a chance to join at a stage where your work meaningfully shapes the product and your career trajectory.