Customer Success Manager

Embrava

New York (NY)

On-site

USD 80,000 - 100,000

Full time

14 days+

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Job summary

A leading tech solutions company in New York is seeking a Customer Success Manager to provide exceptional support to customers. The role involves building lasting relationships, renewing contracts, and driving account growth. Ideal candidates will have over 5 years in customer success or account management and demonstrate strong communication skills. Experience in SaaS sales and the tech industry is a plus.

Qualifications

5+ Years as a Customer Success Manager / Account Management.
Ability to work collaboratively with cross-functional teams.
Excellent written and verbal communication skills.

Responsibilities

Ensure customers are supported on a day-to-day basis.
Build ongoing trusted relationships with customers.
Drive account growth and renew contracts.

Skills

Customer Retention

Relationship Building

Excellent written communication

Excellent verbal communication

Collaborative work skills

SaaS sales experience

Tech industry experience

Job description

Embrava designs and sells innovative hardware and software solutions for the modern office. Our flagship digital Desk & Room Sign solutions improve employee experience when navigating flexible workspaces (e.g. shared desks), drives adoption of hybrid work and enables teams to locate each other and collaborate efficiently.

Role Description

This is a full-time on-site Customer Success Manager role at Embrava in Hudson Yards NYC. The CSM will be responsible for ensuring customers are well supported on a day-to-day basis, building on-going trusted relationships, renewing contracts, driving account growth and providing exceptional customer service overall.

Qualifications