Customer Success Manager

SIMCO Electronics; Naperville (IL); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Sign-on bonus

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Retirement Plan

Pre-tax Health Spending

Tuition Reimbursement

Paid Time Off

Job summary

SIMCO Electronics in Naperville/Chicago metro seeks a Customer Success Manager to manage service retention and drive value for Central region accounts and labs. Regular travel to sites is required to cover the Naperville and Chicago areas.

You will nurture customer relationships, identify upsell opportunities, and coordinate with teams to ensure satisfaction and growth. A strong focus on post-sales support and data-driven decisions will be essential.

Qualifications

• Bachelor’s degree in business or related field
• Experience in post-sales, customer service and field logistics
• Strong communication and analytical skills
• MS Office: PowerPoint & Excel proficiency

Responsibilities

• Visit assigned customers to promote services and introduce new technologies.
• Support between 25–70 customers with value between $25K–$400K annual sales.
• Identify opportunities to upsell/cross-sell to clients.
• Grow portfolio value through customer growth strategies.
• Ensure exceptional customer satisfaction and strengthen relationships.
• Lead follow-up calls to qualify leads and sell services.
• Manage portfolio and escalate to resolve client expectations.
• Complete reporting on territory activity in Salesforce.
• Travel up to 50% to manage territory.

Skills

CRM & relationships

Forecasting

Communication

Analytical skills

PowerPoint

Excel

Post-sales support

Team collaboration

Education

Bachelor’s degree in business or related field

Tools

Salesforce CRM

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Success Manager

Chicago, Naperville, IL, US

3 days ago Requisition ID: 1586

Salary Range: $100,000.00 To $130,000.00 Annually

PositionOverview:

TheCustomerSuccessManager,Centralisresponsibleformanagingserviceretentioneffectivenesswithinaspecificgeographicarea.ThispositionisbasedintheNaperville/ChicagoMetroandcoversCentralregioncustomeraccountsandlabs.Regulartraveltocustomersitesandlabsisrequired.

Responsibilities:

• CustomerRelations:Regularlyvisitassignedcustomerstopromoteservicesandintroducenewtechnologiesandgatherfeedback.
• Supportbetween25-70customerswithoverallvaluebetween$25K-400Kannualsales
• Identifyopportunitiestoupsell/crosssellclientswithSIMCO’stotalvalueproposition.
• Growtheoverallvalueoftheportfoliothroughcustomergrowthstrategies.
• Ensuresexceptionalcustomersatisfactionisbeingdeliveredtostrengthenandgrowthebusinessrelationship.
• Identifyopportunitiesforcontinuousimprovementasachampionforyourcustomers.
• Leadfollow-upcallswithexistingcustomersbytelephoneande-mailtoqualifyleadsandsellservices.
• Takeownershipfortheportfolioofbusinessassignedandescalatewhenrequiredtoresolveclientexpectations
• Manageadministrativeinternalprocesses,toaccomplishthedesiredoutcomesforyourcustomer.
• CompletesgeneralreportingontheterritoryactivityinSalesforce.com.(in-personmeetings,renewalstatus)
• Travel:Travelcommitmentisdependentontheassignedterritory.50%maybeexpectedtomanagealargegeographicalterritory.
• Reporting:Collectandreportoncustomerhealth,forecasts,andcompetitiveinformation.Alsoworkwithmarketingmanagementandrecommendcorrectiveactionsbasedoncustomerfeedback.
• KPIs:Collaboratetomeetkeyperformanceindicators:

• -Increasedretentionrate%
• -Increasedvolume#
• -IncreasedCustomerSatisfaction%
• -EmployeeEngagement

Qualifications:

• Education:Bachelor’sdegreeinbusinessorarelatedfield.ExperienceandCertification(s)intheCalibrationand/orLeanSixSigmafieldisdesirableandcanbeasubstitute.
• Experience:Provenexperienceinsupportingpost-saleservices,customerserviceandfieldlogisticswithastrongfocusoncustomersatisfactionandachievingretentionandgrowthgoals.
• Skills:Strongcommunicationandanalyticalskills.Abilitytoworkwithcustomersonissueresolution,forecasting,andnewproductideasandfollowcorporatepoliciesregardingcustomerrelations.
• MSOfficeProducts: Ability to produce concise, clear PowerPoint presentations, backed by sound Excel analysis. Plus, other related applications.

Technical Skills:

• CustomerRelationshipManagement(CRM):ProficiencyinCRMsoftwarelikeSalesforcetocollectopportunity-relatedandperformancedata.
• DataAnalysis:CompetenceinusingtoolslikeExcelorspecializedsoftwaretoanalyzeservicedata,generatereports,andmakedata-drivendecisions.
• StrategicPlanning:Expertiseincreatingandexecutingstrategicplanstoachieveserviceretentiongoalsandexpandmarketpresence.Forecastingisakeyelement.
• ProductKnowledge:In-depthunderstandingoftheservicesbeingsoldtoeffectivelycommunicatebenefitsandfeaturestocustomers.

WorkprimarilyinalaboratoryormanufacturingenvironmentataSIMCOlocationand

orcustomersites.Travelmayberequiredtootherdomesticandpossiblyinternational

locations.

WhatWeOffer

Full-time,exemptposition,signonbonuseligible

ExcellentbenefitspackageEmployerpaidmedical,dental,vision,disability,lifeinsurance,retirementplan,employeefundedpre-taxhealth,childcarespendingaccountsandtuitionreimbursement

Paidtimeoffwithvacation,sickandholidayleave

SIMCOprovidesequalemploymentopportunities(EEO)toallemployeesandapplicantsforemploymentwithoutregardtorace,color,religion,sex,nationalorigin,age,disability,orgenetics.Inadditiontofederallawrequirements,SIMCOcomplieswithapplicablestateandlocallawsgoverningnondiscriminationinemploymentineverylocationinwhichthecompanyhasfacilities.Thispolicyappliestoalltermsandconditionsofemployment,includingrecruiting,hiring,placement,promotion,termination,layoff,recall,andtransfer,leavesofabsence,compensation,andtraining.

AboutUs

SIMCO Electronics is the leading provider of calibration and software services for test and measurement instruments used in technology organizations. To learn more about SIMCO Electronics please site our home page at: https://www.simco.com/. For the second year in a row, SIMCO has been named #1 on a list of "The Best Places to Work" in the Bay Area by the SiliconValleyBusinessJournal and SanFranciscoBusinessTimes.