Customer Success Manager

SIMCO Electronics; Allentown (Lehigh County); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Sign-on bonus

Excellent benefits package

Paid time off

Job summary

SIMCO Electronics is seeking a Customer Success Manager to manage service retention across the Eastern region from Allentown, PA. The role includes regular travel to customer sites and labs, supporting 25–70 accounts with substantial annual value, and building growth strategies.

You will leverage CRM systems, forecast customer needs, and collaborate with marketing to guide corrective actions based on feedback. This is a full-time exempt position with strong benefits.

Qualifications

• Bachelor’s degree in business or related field; experience and certifications in calibration/Lean Six Sigma desirable as substitute.
• Proven experience in post-sales support, customer service and field logistics with focus on retention and growth.
• Strong communication and analytical skills; ability to work with customers on issue resolution, forecasting, and new ideas.
• MS Office products: PowerPoint and Excel analysis; other related applications.

Responsibilities

• Visit assigned customers to promote services and introduce new technologies; gather feedback.
• Support 25–70 customers with overall value between $25K–$400K annual sales.
• Identify opportunities to upsell/cross-sell within SIMCO’s value proposition.
• Grow portfolio value through customer growth strategies.
• Ensure exceptional customer satisfaction to strengthen business relationships.

Skills

communication

analytical skills

forecasting

customer relations

product knowledge

CRM

Education

Bachelor’s degree in business or related field

Tools

Salesforce

Excel

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Success Manager

Allentown, PA, US

Salary Range: $100,000.00 To $130,000.00 Annually

PositionOverview:

The Customer Success Manager, East is responsible for managing service retention effectiveness within a specific geographic area. This position is based in the Allentown Metro and covers Eastern region customer accounts and labs. Regular travel to customer sites and labs is required.

Responsibilities:

• CustomerRelations:Regularlyvisitassignedcustomerstopromoteservicesandintroducenewtechnologiesandgatherfeedback.
• Supportbetween25-70customerswithoverallvaluebetween$25K-400Kannualsales
• Identifyopportunitiestoupsell/crosssellclientswithSIMCO’stotalvalueproposition.
• Growtheoverallvalueoftheportfoliothroughcustomergrowthstrategies.
• Ensuresexceptionalcustomersatisfactionisbeingdeliveredtostrengthenandgrowthebusinessrelationship.
• Identifyopportunitiesforcontinuousimprovementaschampionforyourcustomers.
• Leadfollow-upcallswithexistingcustomersbytelephoneande-mailtoqualifyleadsandsellservices.
• Takeownershipfortheportfolioofbusinessassignedandescalatewhenrequiredtoresolveclientexpectations
• Manageadministrativeinternalprocesses,toaccomplishthedesiredoutcomesforyourcustomer.
• CompletesgeneralreportingontheterritoryactivityinSalesforce.com.(in-personmeetings,renewalstatus)
• Travel:Travelcommitmentisdependentontheassignedterritory.50%maybeexpectedtomanagealargegeographicalterritory.
• Reporting:Collectandreportoncustomerhealth,forecasts,andcompetitiveinformation.Alsoworkwithmarketingmanagementandrecommendcorrectiveactionsbasedoncustomerfeedback.
• KPIs:Collaboratetomeetkeyperformanceindicators:

• Increased retention rate %
• Increased volume #
• Increased Customer Satisfaction %
• Employee Engagement

Qualifications:

• Education:Bachelor’sdegreeinbusinessorarelatedfield.ExperienceandCertification(s)intheCalibrationand/orLeanSixSigmafieldisdesirableandcanbeasubstitute.
• Experience:Provenexperienceinsupportingpost-saleservices,customerserviceandfieldlogisticswithastrongfocusoncustomersatisfactionandachievingretentionandgrowthgoals.
• Skills:Strongcommunicationandanalyticalskills.Abilitytoworkwithcustomersonissueresolution,forecasting,andnewproductideasandfollowcorporatepoliciesregardingcustomerrelations.
• MSOfficeProducts:: Ability to produce concise, clear PowerPoint presentations, backed by sound Excel analysis. Plus, other related applications.

Technical Skills:

• CustomerRelationshipManagement(CRM):ProficiencyinCRMsoftwarelikeSalesforcetocollectopportunity-relatedandperformancedata.
• DataAnalysis:CompetenceinusingtoolslikeExcelorspecializedsoftwaretoanalyzeservicedata,generatereports,andmakedata-drivendecisions.
• StrategicPlanning:Expertiseincreatingandexecutingstrategicplanstoachieveserviceretentiongoalsandexpandmarketpresence.Forecastingisakeyelement.
• ProductKnowledge:In-depthunderstandingoftheservicesbeingsoldtoeffectivelycommunicatebenefitsandfeaturestocustomers.

WorkprimarilyinalaboratoryormanufacturingenvironmentataSIMCOlocationand

orcustomersites.Travelmayberequiredtootherdomesticandpossiblyinternational

locations.

WhatWeOffer

Full-time,exemptposition,signonbonuseligible

ExcellentbenefitspackageEmployerpaidmedical,dental,vision,disability,lifeinsurance,retirementplan,employeefundedpre-taxhealth,childcarespendingaccountsandtuitionreimbursement

Paidtimeoffwithvacation,sickandholidayleave

SIMCOprovidesequalemploymentopportunities(EEO)toallemployeesandapplicantsforemploymentwithoutregardtorace,color,religion,sex,nationalorigin,age,disability,orgenetics.Inadditiontofederallawrequirements,SIMCOcomplieswithapplicablestateandlocallawsgoverningnondiscriminationinemploymentineverylocationinwhichthecompanyhasfacilities.Thispolicyappliestoalltermsandconditionsofemployment,includingrecruiting,hiring,placement,promotion,termination,layoff,recall,andtransfer,leavesofabsence,compensation,andtraining.

AboutUs

SIMCO Electronics is the leading provider of calibration and software services for test and measurement instruments used in technology organizations. To learn more about SIMCO Electronics please site our home page at: https://www.simco.com/. For the second year in a row, SIMCO has been named #1 on a list of "The Best Places to Work" in the Bay Area by the SiliconValleyBusinessJournal and SanFranciscoBusinessTimes .