Customer Success Manager

John Deere India Pvt. Ltd.; Moline (IL); Remote; USD 107,000 - 162,000; Full time

Job summary

A leading agricultural machinery company is seeking a Customer Success Manager to manage customer accounts and improve their experience. This remote role requires a minimum of 5 years in relevant positions and involves consulting customers. Strong communications skills and construction technology knowledge are essential. The role offers competitive compensation and a comprehensive benefits package.

Benefits

Flexible work arrangements

Highly competitive base pay

Healthcare benefits

Tuition assistance

Employee Assistance Programs

Qualifications

• 5 or more years working with Ag or Construction dealers.
• Ability to work autonomously.
• Willingness to travel up to 75%.

Responsibilities

• Manage customer accounts and improve customer experience.
• Build strong relationships with decision makers.
• Serve as a customer advocate within the company.

Skills

Effective communications skills

Construction product knowledge

Data analytics

Education

Bachelor’s Degree in Business/Management, Marketing, AG/Construction Management

Job description

Overview

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

Primary Location: United States (US) - Illinois - Moline
Function: Customer Experience (CA)
Title: Customer Success Manager-116005
Onsite/Remote: Remote Position

This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.

Responsibilities

As a Customer Success Manager for Deere & Company World Headquarters working remotely out of the Quad Cities or Philadelphia area, you will:

• Manage customer accounts
• Consult customers to drive return on investment and improve their overall experience
• Build, maintain and leverage strong relationships with both business decision makers and technical decision makers within each customer
• Sell performance upgrade kits, technologies, machines and aftermarket offerings
• Build dealer capabilities around digital products and weave them into the selling processes
• Help the customer win while delivering best-in-class renewal rates
• Create new templates and tools to guide the customer through the journey by overseeing and owning the following customer lifecycle steps: onboarding, implementation, adoption and renewal
• Serve as a customer advocate within John Deere, championing changes to the product and internal processes that will increase usage, renewal and revenue

VISA Sponsorship is NOT available for this position

Qualifications

• 5 or more years working with Ag or Construction dealers and customers
• 5 or more years of effective communications skills; written, verbal and presentation
• Construction product and technology knowledge
• Ability to work autonomously
• Ability to leverage data and analytics to support decisions
• Willingness and ability to travel domestically and/or internationally up to 75%

Preferred

• Site development, underground, or mining production system knowledge
• 2 or more years of Account Management

Education

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelor’s Degree in a Business/Management, Marketing, AG/Construction Management

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use

$107,400.00 -$161,088.00 + Benefits

Follow this link to learn more about our Total Rewards Package: https://bit.ly/3XCd8fL

Must be 18 years of age or older to apply

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

ACA Section 1557 Nondiscrimination Notice

The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.