Customer Success Manager

Trimble Inc.; Minnesota; Remote; USD 80,000 - 90,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to enhance client satisfaction and retention. This role involves building strategic relationships with customers, ensuring they achieve their business outcomes while using innovative solutions. You will engage with clients, monitor their progress, and collaborate with internal teams to drive success. If you have a passion for customer advocacy and experience in account management, this is an exciting opportunity to make a significant impact in a dynamic environment. Join a team that values diversity and promotes inclusivity while optimizing operations in the transportation sector.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Retirement Plans

Employee Stock Purchase Plan

Paid Parental Leave

Qualifications

• Experience in customer success, account management, or client services.
• Strong consultative and relationship skills are essential.

Responsibilities

• Establish strategic relationships to align client strategies.
• Monitor customer health and manage the customer experience.

Skills

Customer Success Management

Account Management

Communication Skills

Presentation Skills

Organizational Skills

Education

Bachelor's Degree

5+ years in Customer Success

Tools

Salesforce

Google Suite

Customer Success Platforms

Job description

Your Title: Customer Success Manager

Job Location: Remote US

Our Department: Transportation & Logistics

Do you love working with customers and want to play a role in helping them experience high levels of success when using our products and solutions?

What You Will Do

The Customer Success role ensures high customer satisfaction levels, successful engagement with our products, increased retention and growth while monitoring health and risk factors to ensure a strong partnership between customer and Trimble Transportation. Responsibilities include:

• Establish proactive and strategic relationships with customers to understand, document, and align client strategies and business outcomes.

• Deliver an engagement and communication strategy that focuses on meeting customer outcomes and creates client advocates that evangelize Trimble Transportation and drive new opportunities

• Monitor customer health and churn risk; run point on ensuring the appropriate stakeholders are addressing gaps internally to mitigate low health and/or at risk customers.

• Manage the customer experience, collaborating with internal teams and resources to ensure clients' progress toward achieving their goals.

• Responsive to customer contact via phone, email, and internal communication tools

• Travel on demand (up to 15%)

What Skills & Experience You Should Bring

• Bachelor's Degree or 5+ years' of progressive experience in customer success, account management, customer operations, client services or program management in a client facing capacity, with direct accountability for retention and expansion of customer accounts

• Strong consultative, presentation and relationship skills

• Excellent communication and organizational skills, managing competing priorities

• Experience working with Executive and C-Level Teams.

• Google Suite, Salesforce

What Skills & Experience You Could Bring

• Industry recognized Customer Success certification

• Experience utilizing a Customer Success platform (Gainsight, Totango, etc)

• Understanding of transportation best practices

• Project management experience

• Experience with data modeling and predictive analytics

Our Transportaion & Logistics Division

Trimble Transportation is in business for optimizing the movement of freight by providing shippers and carriers both mobility, enterprise and visibility software tools they need to run their businesses more efficiently. As the leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS) we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs and optimize operations.

Trimble Transportation optimizes the movement of freight by providing shippers and carriers with mobility, enterprise and visibility solutions that operate their businesses more efficiently. As the leading provider of Transportation, Asset, and Fleet Management software, we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs, and optimized operations.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

Compensation

Target salary range: $80,000 - $90,000. The final offer will be based on the candidate's skills.

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Bonus Eligible?

Yes

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact

[e-mail]