Customer Success Manager

ScOp Venture Capital; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Unlimited vacation

Half-week off after July 4th

Job summary

ScOp Venture Capital is looking for two Customer Success Managers in Los Angeles, California, focusing on eCommerce and healthcare sectors. You will lead product implementations and build deep relationships with clients, ensuring they achieve critical success metrics.

This role offers comprehensive healthcare coverage, unlimited vacation, and a focus on customer experience. Ideal candidates thrive in a startup culture and are eager to make significant impacts.

Qualifications

• Experience with customer success or support roles.
• Strong communication and ownership abilities.
• Ability to handle multiple responsibilities effectively.

Responsibilities

• Lead product implementation and customer training.
• Build lasting customer relationships and ensure success.
• Collaborate with marketing to bring in new customers.

Skills

eCommerce customer experience

Customer training

Relationship building

Product implementation

Job description

Company Overview

Flip is a leading voice AI platform used by brands such as Brooklinen, Princess Polly, Hexclad Cookware, Tory Burch, Belk, and the NFL to power millions of customer interactions each year.

What You’ll Do

• Lead product implementation, including integrations, configurations, and customer training.
• Help sales win by getting new customers to success on their most important metrics fast.
• Build deep lasting relationships, meet regularly, and communicate constantly via Slack, text, email, and in person.
• Shape product by deeply understanding customer business to spot gaps and opportunities.
• Collaborate with marketing to bring new customers into the community and share their stories.
• Be obsessed with eCommerce customer experience and support.
• Go above and beyond consistently.

Who You Are, As A Person

• Looking to go all‑in, learn a lot, and do the best work of your career.
• Uncomfortable with being boxed; want to progress fast and demonstrate capability.
• Trusted with the most important tasks at critical moments.
• Communicates well, embraces ownership, speed, and uncertainty.
• Eager and willing to support teammates.

Bonuses

• Entrepreneurial drive and understanding of startup culture.
• Expertise in eCommerce customer experience or healthcare software.

More About Us

• International team across the US, UK, and Canada.
• Raised $30M+ total, including a $20M Series A backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point, and Forum Ventures.
• Hiring two Customer Success Managers—one for the eCommerce/retail vertical, one for healthcare.
• Comprehensive healthcare coverage, unlimited vacation, mandated half‑week off after July 4, and a full week off at the year’s end.
• In‑office work 5 days per week.