Customer Success Manager

Flip; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary

Comprehensive healthcare coverage

Unlimited vacation

Mandatory half-week off around July 4

Full week off at year end

Job summary

A fast-growing tech company in Brooklyn, New York is seeking a Customer Success Manager to lead product implementations and foster customer relationships. This role requires over 3 years of experience in customer success, particularly in e-commerce or retail tech. You will collaborate with teams to enhance customer experiences and drive adoption. The package includes a competitive salary ranging from $80,000 to $110,000 USD, comprehensive healthcare, unlimited vacation, and equity potential based on approval.

Qualifications

• 3+ years of customer success or account management experience in e-commerce or retail technology.
• Strong understanding of the customer experience and support lifecycle.
• Exceptional communication skills across departments.
• Proven ability to manage multiple customers and prioritize competing demands.

Responsibilities

• Lead product implementation and set up integrations.
• Drive rapid adoption enabling new customers to achieve success.
• Build and maintain long-term relationships with customers.
• Act as a customer advocate for product improvements.
• Support sales and onboarding of new customers.

Skills

Customer success experience

Communication skills

Account management

Ability to prioritize

Job description

TITLE: Customer Success Manager

REPORTING TO: Director/Head of Customer Success

LOCATION: Brooklyn, New York (Onsite M-F)

Flip is a fast‑growing voice‑AI company serving brands in retail and healthcare. As a Customer Success Manager, you will be the primary point of contact for customers during product implementation and ongoing relationship management, ensuring they achieve their key metrics and harness the full value of our platform.

What You'll Do

• Lead product implementation – set up integrations, configure the product, and train customers before or after the sale.
• Drive rapid adoption, enabling new customers to achieve success on their critical metrics quickly.
• Build and maintain deep, long‑term relationships; communicate regularly through Slack, email, text, and in‑person meetings.
• Act as a customer advocate – surface gaps, suggest product improvements, and collaborate with product and marketing teams.
• Help sales win by supporting the incoming pipeline and onboarding new customers smoothly.
• Maintain an entrepreneurial mindset and deliver results in a startup environment.

Qualifications

• 3+ years of customer success or account management experience, preferably in e‑commerce or retail technology.
• Strong understanding of the customer experience and support lifecycle.
• Exceptional communication skills and the ability to work across departments.
• Proven ability to manage multiple customers and prioritize competing demands.
• Experience with integrations or API implementations is a plus.
• Experience at an early‑stage Healthtech or Retail tech company (Series A–C) and familiarity with EHR/PM integrations is a bonus.
• Knowledge of healthcare data standards (HL7, FHIR, HIPAA) and payer/provider dynamics is a bonus.

Benefits & Compensation

Competitive base salary: $80,000—$110,000 USD, with bonus/commission and equity potential subject to board approval.

Comprehensive healthcare coverage, unlimited vacation, and a mandatory half‑week off around July 4, plus a full week off at year end.

Full‑time, onsite work five days a week.

Equal Employment Opportunity

Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We strive to create a diverse and inclusive workplace.