Customer Success Manager

Reform; Los Angeles (CA); Remote; USD 71,000; Full time

Job summary

A leading design firm is seeking a detail-oriented Customer Success Manager to ensure clients enjoy a seamless experience from design to installation. The role involves providing support throughout projects, reviewing orders for accuracy, and troubleshooting issues. Ideal candidates will possess excellent communication skills and have prior experience in client-facing roles. This position offers a competitive salary and benefits, including paid time off and health insurance.

Benefits

Base salary of $70,500

20 days PTO (increasing to 25 days after one year)

11 paid holidays

4% 401(k) match

Health insurance

Qualifications

• Experience in a client-facing role (in person or remote).
• Ability to manage multiple tasks independently in a fast-paced environment.
• Prior experience in cabinetry, construction, architecture or design.

Responsibilities

• Provide thoughtful, friendly, and solution-oriented support to clients throughout their projects.
• Review designer orders before production to ensure accuracy.
• Respond promptly to client inquiries via phone, email, and chat.

Skills

Client management

Organizational skills

Verbal communication

Written communication

Attention to detail

Education

College degree or equivalent experience

Job description

We're looking for an enthusiastic, detail-oriented, and design-minded professional to join our Customer Success team.

As a Customer Success Manager, you'll play a critical role in ensuring Reform clients enjoy a seamless, high-touch experience from design to installation. You'll support both clients and internal teams, resolve issues proactively, and review designer orders for accuracy before they move into production. A strong eye for detail and an appreciation for thoughtful design are essential.

Responsibilities

• Provide thoughtful, friendly, and solution-oriented support to clients throughout their projects
• Review designer orders before production to ensure accuracy, completeness, and alignment with product and design standards
• Respond promptly to client inquiries via phone, email, and chat
• Coordinate final delivery and installation logistics with clients and partners
• Troubleshoot order issues and assist with installation-related questions
• Order and track replacement parts for clients as needed
• File and manage claims-related documentation
• Gather and share client feedback and recurring trends with management to improve overall experience
  
  

This is a fully remote position, with preference for candidates based near one of our retail showrooms.

We review applications on a rolling basis. Please apply as soon as possible—we look forward to hearing from you.

Requirements

• Experience in a client-facing role (in person or remote)
• Exceptional organizational skills and a sharp eye for detail
• Excellent written and verbal communication skills
• Ability to manage multiple tasks independently in a fast-paced environment
• Prior experience in cabinetry, construction, architecture or design
• College degree or equivalent experience
  
  

Benefits

• Base salary of $70,500
• 20 days PTO with an increase on your anniversary up to 25 days of PTO
• 11 paid holidays
• 4% 401(k) match
• Health insurance