Customer Success Manager

Schneider Electric; Jeffersonville (IN); On-site; USD 102,000 - 152,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Flexible work arrangements

Paid time off

Job summary

Schneider Electric is seeking a US-based EAE Success Manager to drive adoption of EcoStruxureAutomation Expert projects, coordinating local and global teams to ensure successful delivery and customer outcomes.

You'll manage opportunities, track risks, and lead governance activities, while maintaining accurate data and promoting best practices across the portfolio. Fluent English and experience in industrial automation are essential.

Qualifications

• Fluent English, both written and spoken.
• Strong project governance, stakeholder management, risk management, organization, and follow-up skills.
• Ability to analyze technical and business information, maintain strategic oversight, and communicate clear priorities and decisions.

Responsibilities

• Track opportunities and projects, including engagement level, milestones, deliverables, risks, and follow-ups.
• Adapt oversight based on project complexity, criticality, and business impact.
• Coordinate local and global resources (business teams, R&D, technical experts, delivery stakeholders).
• Lead opportunity and project reviews with governance bodies and document decisions and actions.
• Maintain accurate data in internal systems and produce dashboards and reports.

Skills

Fluent English

Project governance

Stakeholder management

Risk management

Organization

Education

Bachelor's or Master's in Engineering/Business/PM

MBA (advantage)

Tools

Power BI

Tableau

Job description

The EAE Success Manager ensures the successful execution and adoption of EcoStruxureAutomation Expert opportunities and customer projects within the United States. The role provides end-to-end visibility across the local portfolio, coordinates the right level of engagement, and connects local teams with global Success Management and technical experts.

The person monitors opportunity and project health, leads EAE governance activities, anticipates risks and support needs, and drives stakeholder alignment from early qualification through delivery and customer follow-up. The role also maintains accurate project data, supports capacity planning, captures customer feedback, and promotes consistent use of EAE standards and best practices.

By combining project governance, stakeholder management, technical understanding, and customer focus, the Success Manager helps improve delivery outcomes, strengthen product adoption, and turn project experience into actionable insights for continuous improvement.

WHAT YOU'LL DO

Manage Opportunities & Project Engagement

• Track EAE opportunities and customer projects, including engagementlevel, milestones, deliverables, risks, support needs, and follow-up actions.
• Adapt the level of oversight and support based on project complexity, criticality, business impact, and local team capabilities.
• Coordinate theappropriate localand global resources, including business teams, R&D, technical experts, and delivery stakeholders.
• Contribute toCoEcapacity planning and resource assignment based on the active project portfolio.

Lead Governance & Project Reviews

• Lead and coordinate local ID Card, Opportunity Delivery Criteria, and Engagement Mode Criteria activities with the LocalCoE, GlobalCoE, and EAE+ teams.
• Organize regular opportunity and project reviews, prepare status reports, document decisions, and track actions to completion.
• Support project governance and approval processes by providing clear information on scope, architecture, readiness, risks, and required support.
• Maintain alignment with global Success Management standards, practices, and operating cadences.

Monitor Project Health & Manage Risks

• Monitor project health across the portfolio and proactivelyidentifytechnical, organizational, delivery, or adoption risks.
• Work with technical experts to assess new projects,identifyfeature gaps, and define risk-mitigation or escalation plans.
• Anticipate support needs and coordinatetimelyintervention to protect project execution and customer outcomes.
• Provide stakeholders with clear visibility on project status, critical issues, decisions, and improvement plans.

Manage Stakeholders & Customer Success

• Build strong working relationships with local project teams, sales leaders, business teams, customers, and global organizations.
• Act as a key local interface for EAE project topics, including escalations, support coordination, and feature prioritization.
• Support customer and project-team engagements to reinforce EAE adoption, best practices, and successful execution.
• Gather customer feedback, lessons learned, and business needs to improve support practices and inform product evolution.

Maintain Data, Assets & Reporting

• Ensure opportunity, project, ecosystem, and asset informationremainsaccurate, complete,validated, and up to date in internal systems.
• Manage data collection, validation, dashboards, meeting minutes, action logs, and recurring communications for Success Management activities.
• Conduct pipeline and portfolio reviews with key stakeholders and report progress, risks, priorities, and required decisions.
• Use data and performance indicators toidentifytrends and support continuous improvement.

Promote Best Practices & Continuous Improvement

• Promote the EAE vision, core principles, governance requirements, and recommended practices across local teams.
• Encourage knowledge sharing and consistent execution across technical, commercial, delivery, and regional stakeholders.
• Identifyopportunities to improve team organization, processes, collaboration, communication, and operational efficiency.
• Share project insights and market needs with global teams to support the EAE roadmap and broader business growth.

Experience

• Proven experience in success management, project management, program coordination, or a related role, preferably in a global or centralized environment.
• Experience managing multiple opportunities or projects, coordinating cross-functional teams, and supporting customer-facing activities.
• Strong background in industrial automation and control systems, such as PLC, SCADA, DCS, or HMI, with an understanding of software-centric solutions.
• Experience withEcoStruxureAutomation Expert, IEC 61499, or similar open automation platforms is an advantage.

Project, Data & Communication Skills

• Strong project governance, stakeholder management, risk management, organization, and follow-up skills.
• Ability to analyze technical and business information,maintainstrategic oversight, and communicate clear priorities and decisions.
• Experience with internal business tools, asset administration, databases, dashboards, and reporting platforms such as Power BI or Tableau.
• Excellent written, presentation, and interpersonal communication skills, including the ability to engage executive-level audiences.
• Fluent English, both written and spoken.

Mindset

• Customer-focused and proactive, with a strong commitment to successful project outcomes and product adoption.
• Detail-oriented and rigorous whilemaintaininga broad view across multiple teams and projects.
• Collaborative, agile, and comfortable working across technical, commercial, local, and global organizations.
• Quick learner with sound judgment, flexibility, and the ability toanticipateneeds in a dynamic environment.

Education

• Bachelor's or Master's degree in Engineering, Business, Project Management, or relatedfield. An MBA is a strong advantage.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you. We value you". It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• medical (with member reward points)
• dental
• vision
• and basic life insurance
• Benefit Bucks
• flexible work arrangements
• paid family leaves
• well-being programs
• 12 holidays per year
• and 15 days of paid time off per year

• base salary
• incentives
• company share ownership
• 401(k) with match

• performance discussions
• global opportunities
• the Schneider Career Hub
• learning platforms like Coursera

• collaboration
• recognition
• sharing your voice
• an inclusive workplace

• volunteer leave
• programs with the Schneider Electric Foundation
• youth education initiatives
• military leave benefits

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

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When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric –

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

This position will be posted until filled.

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