Customer Success Manager

Spindle

Illinois

Hybrid

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid parental leave

Disability insurance

Job summary

A technology company in Illinois is seeking an experienced Business Analyst/Customer Success Manager to support its software product line. This role blends customer partnership with analytical storytelling to ensure ongoing success and improvement for clients. Candidates should have at least 2 years of experience in customer success and as a Business Analyst. Skills in CRM software and strong communication abilities are essential, along with a degree or equivalent experience. This full-time position offers a comprehensive benefits package.

Qualifications

Minimum 2 years of customer success experience.
Minimum 2 years of experience as a Business Analyst.
Ability to manage complex projects with inter-related requirements.
High level of interpersonal skills to handle sensitive situations.

Responsibilities

Serve as a trusted advisor to customers throughout their lifecycle.
Translate data into narratives for stakeholders.
Lead business analytics initiatives to guide client strategy.
Visualize large datasets using KPIs and industry trends.
Implement strategies for customer satisfaction and retention.
Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation.
Utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes.
Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers.
Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges.
Advocates for solutions, product enhancements, and other actions to meet the needs of customers.

Skills

Customer success experience

Business analyst experience

Interpersonal skills

Organizational skills

Analytical skills

Communication skills

Project management

Education

Bachelor's degree or equivalent experience

Tools

CRM systems (Hubspot, ServiceHub, SalesForce, BullHorn)

Microsoft Office Suite

Salesforce

Bullhorn

Job description

*This is a full time, direct placement opportunity*

Compensation: Salary to increase based upon applicable years of experience

We’re Spindle, a division of Dober, – It’s Nice to Meet You!

We’re passionate people with soulful dedication to making our world a better, cleaner place through exceptional chemistry and brilliant. For over 60 years, Dober has delivered innovative chemistry and software solutions to solve our customers’ most challenging problems.

Our entrepreneurial spirit, and belief that none of us is as smart as all of us, helps us challenge the status quo of current industry norms. We believe water can be treated naturally, equipment can be cleaned safely, and operations can be run more efficiently. Our founder’s vision that “Development is the heartbeat of this company” lives on today.

Speaking of development and innovation, one of our key product lines is Spindle – the product line this position will be supporting and working within. Spindle is a technology company that builds the infrastructure for industrial operations to measure and improve their performance. Businesses of every size – from startups to public companies – use our software to collect data and manage their industrial operations more efficiently.

Dober & Spindle's Purpose: Fostering Ideas that Create Sustainable Solutions to Help Businesses Thrive

We offer a comprehensive benefits package that includes medical, dental, and vision coverage, short-term and long-term disability insurance, life insurance, paid time off (PTO), paid parental leave, volunteer time off, and a Calm app membership. Our expanding wellness program supports your overall health and work-life balance.

The Values that Guide Us:

Amaze Our Customers
Courage to Create
Promote Team Success
Do the Right Thing
Mutual Trust & Respect
Positive Mental Attitude
Open Minded to Change

The Opportunity:

We're seeking an experienced Business Analyst/Customer Success Manager to join our Spindle Team. Spindle is a technology company that builds the infrastructure for industrial operations to measure and improve their productivity. Businesses of every size – from startups to public companies – use our software to collect data and manage their industrial operations more efficiently.

This role is a key driver in ensuring our customers achieve measurable success and long-term value from our products. As a hybrid Business Analyst and Customer Success Manager, this position blends customer partnership, data-driven insight, and strategic guidance. While not a people manager, this individual contributor serves as a trusted advisor—regularly engaging with customers, translating business data into actionable recommendations, and presenting areas of opportunity and strength. By combining relationship management with analytical storytelling, this role ensures a successful, ongoing partnership between Spindle and our customers, ultimately guiding adoption, performance improvement, and continued growth.

Main Responsibilities:

Serves as a trusted advisor to customers, providing guidance, support, and strategic insight throughout the entire customer lifecycle.
Translates data into clear narratives—presenting findings and recommendations to stakeholders in a storytelling format that drives alignment, informed decision-making, and measurable business outcomes.
Lead external and internal business analytics initiatives to deliver data-driven insights that guide client strategy and operational improvements.
Mine, interpret, and visualize large datasets using KPIs, industry trends, customer data, and competitive intelligence.
Implements strategies and processes that deliver consistent customer satisfaction and retention.
Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation.
Utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes.
Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers.
Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges.
Advocates for solutions, product enhancements, and other actions to meet the needs of customers.

Required Qualifications / Experience:

At least 2 years customer success experience
At least 2 years Business Analyst experience
Experience managing complex projects with inter-related development and business requirements
Must have high level of interpersonal skills to handle sensitive and confidential situations
Must be able to build rapport and communicate well with Spindle customers and all levels of the organization (Executive to floor team members)
Must have strong organizational, analytical, and execution skills. Including a high degree of accuracy and exactness in performing daily tasks
Established competence in identifying issues and proposing methodological solutions proactively
Excellent written & verbal communication skills, interpersonal skills, and tight collaboration approach required
Ability to encourage and enforce development of best practice and processes with project team members
Ability to work with Microsoft Office Suite products and Spindle specific software
Experience with CRM system such as Hubspot, ServiceHub, SalesForce, BullHorn