Customer Operations Coordinator

Spindrift Beverage Co, Inc.; Newton (MA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid holidays, vacation, sick, and par

Annual allowances for product,wellness

Voluntary life and disability coverage

Job summary

Spindrift Beverage Co, Inc. is seeking a Customer Operations Coordinator to manage the full order lifecycle and coordinate across Sales, Logistics, and Finance. This on-site role in the Greater Boston area focuses on timely Fulfillment, inventory alignment, and customer satisfaction.

You will balance customer needs with transportation constraints, optimize processes, and support scalable growth in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Logistics, or related field preferred.
• 2–5 years of experience in order management, customer operations, logistics, or related roles.
• Experience working with ERP systems, EDI platforms and customer portals preferred.
• Strong understanding of order-to-cash processes, fulfillment operations, and customer service execution.
• Excellent written and verbal communication; highly organized and detail-oriented.

Responsibilities

• Manage the end-to-end order lifecycle from receipt through invoicing.
• Coordinate outbound shipments with warehouses, carriers, and internal partners.
• Identify and resolve order exceptions, delays, and fulfillment constraints.
• Serve as primary operational contact for internal stakeholders and customers.
• Collaborate with Sales, Supply Chain, Logistics, and Finance to ensure service excellence.
• Identify process improvements to increase efficiency and reduce risk.

Skills

Excel proficiency

Communication skills

Analytical skills

Problem-solving

Organizational skills

Ownership mindset

Customer-focused

Ability to manage multiple priorities

Education

Bachelor's degree in Business/Logistics/Operations

Tools

ERP systems

EDI platforms

Customer portals

Job description

Who We Are

At Spindrift, we're making every beverage a positive force of nature. Founded in 2010, we believe the best flavors come directly from nature. That's why every Spindrift beverage is made the hard way—with real squeezed fruit, never from concentrate. From sourcing the best-tasting fruit globally to maintaining a carefully honed manufacturing process, we believe in doing things the hard way, the intentional way, the better albeit more challenging way, the right way - because, in the end, it's worth it. Spindrift® sparkling water is available nationwide, and Spindrift® Tea and Spindrift® SODA are available in select markets. We are also a proud member of 1% for the planet, donating to environmental causes. Spindrift is headquartered in Newton, MA.

Who We Are

At Spindrift, we're making every beverage a positive force of nature. Founded in 2010, we believe the best flavors come directly from nature. That's why every Spindrift beverage is made the hard way—with real squeezed fruit, never from concentrate. From sourcing the best-tasting fruit globally to maintaining a carefully honed manufacturing process, we believe in doing things the hard way, the intentional way, the better albeit more challenging way, the right way - because, in the end, it's worth it. Spindrift® sparkling water is available nationwide, and Spindrift® Tea and Spindrift® SODA are available in select markets. We are also a proud member of 1% for the planet, donating to environmental causes. Spindrift is headquartered in Newton, MA.

The Role

We are looking for a team-oriented individual to join our Customer Service in-house operations. Reporting to the Director of Customer Operations, the Customer Operations Coordinator plays a critical role in the execution of customer orders and fulfillment operations across the company's distribution network. This position is responsible for managing the end-to-end order lifecycle, ensuring customer orders are accurately processed, fulfilled, and delivered while balancing customer requirements, inventory availability, transportation constraints, and operational priorities. The role serves as a key liaison between Sales, Supply Chain, Logistics, Finance, and Customers to ensure exceptional service levels and operational execution. Success in this position requires strong critical thinking, systems expertise, problem-solving capabilities, and the ability to manage multiple priorities with a sense of urgency in a fast-paced environment.

What You'll Own

Order Lifecycle Management

• Manage the end-to-end execution of customer orders from receipt through fulfillment, shipment, delivery, and invoicing
• Monitor and prioritize a high volume of customer orders across multiple fulfillment locations and customer ship-tos
• Ensure customer orders are processed accurately and in compliance with customer-specific requirements and service expectations
• Proactively identify and resolve order exceptions, fulfillment constraints, and shipment delays to minimize customer impact

Customer & Operational Support

• Serve as a primary operational contact for internal stakeholders and customers regarding order status, shipment execution, inventory availability, and issue resolution
• Partner with Sales and Customer teams to manage customer-specific programs, product launches, and service requirements
• Coordinate customer compliance requirements, routing instructions, delivery appointments, and portal-based order management activities
• Support resolution of customer claims, deductions, shortages, damages, and delivery discrepancies

Logistics & Fulfillment Coordination

• Coordinate outbound shipments with warehouses, carriers, logistics providers, and internal supply chain partners
• Monitor shipment execution and delivery performance to ensure orders delivered on time and in full
• Investigate and resolve transportation, warehousing, and fulfillment issues impacting customer service

Cross-Functional Collaboration & Continuous Improvement

• Identify process improvement opportunities that increase efficiency, improve service levels, and reduce operational risk
• Participate in projects related to systems enhancements, process optimization, and operational scalability

Requirements

Who You Are

• Bachelor's degree in Business, Supply Chain, Operations, Logistics, or related field preferred
• 2-5 years of experience in order management, customer operations, logistics, supply chain, or related operational roles
• Experience working within ERP systems, EDI platforms and customer portals strongly preferred
• Strong understanding of order-to-cash processes, fulfillment operations, and customer service execution
• Able to manage multiple priorities and deadlines in a fast-paced, high-growth environment
• Demonstrated problem-solving and analytical skills with the ability to make sound operational decisions
• Strong Microsoft Excel and business systems proficiency
• Excellent written and verbal communication skills
• Highly organized and detail-oriented with strong follow-through
• Strong sense of ownership and accountability
• Customer-focused mindset balanced with operational decision-making
• Able to navigate ambiguity and changing priorities
• Collaborative team player with strong relationship-building skills
• Continuous improvement mindset with a desire to enhance processes and drive operational excellence

Benefits

Compensation & Benefits

Base Salary: $55,000-$60,000, plus annual incentive

This range reflects the expected hiring range for this role in the Greater Boston area. Final compensation will be based on experience and qualifications.

Benefits include:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid holidays, vacation, sick, personal, and parental leave
• Annual allowances for product, wellness, professional development, and social justice education
• Voluntary life and disability coverage