Customer Success Manager

Sensera Systems; Golden (CO); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical plan

401(k) with company match

Paid time off

Job summary

Sensera Systems is seeking a Customer Success Manager to serve as a strategic partner to major enterprise accounts. You will maximize platform adoption, articulate ROI, and nurture long-term partnerships that drive retention and expansion.

Roles require proactive relationship management, industry knowledge, and collaboration with Product, Sales, and Marketing to translate feedback into innovation.

Qualifications

• 5–7 years of direct, client-facing experience managing enterprise or high-value accounts in SaaS/IoT/tech.
• Proven track record of driving high net revenue retention (NRR) and strong customer satisfaction.

Responsibilities

• Act as dedicated executive sponsor and trusted advisor to largest customers, aligning software capabilities with business goals.
• Maintain a proactive cadence with accounts, analyzing utilization and system health to address roadblocks before they occur.
• Orchestrate a seamless end-to-end customer journey across onboarding, deployment, daily use, and expansion.
• Build deep relationships with stakeholders, conduct strategic reviews, and demonstrate ROI.
• Educate customers on workflows, new features, and updates to maximize platform value.

Job description

Pay Range: $100,000 - $120,000 annually

Position Reports To: Director of Customer Experience

Company Overview

Sensera Systems Inc. is a leading provider of jobsite intelligence software. Our cutting-edge platform integrates seamlessly with field hardware to deliver real-time visual data, predictive analytics, and remote monitoring capabilities directly to commercial construction leaders. By turning raw jobsite data into actionable project intelligence, we empower general contractors and developers to dramatically improve safety, efficiency, and risk management. We are seeking an experienced, proactive Customer Success Manager to join our growing division and protect, nurture, and expand our critical customer partnerships.

Position Summary

The Customer Success Manager (CSM) will serve as a trusted, high-value strategic partner to our largest and most complex enterprise accounts. This is not a reactive account coordination role; we are looking for a forward-thinking professional who anticipates customer needs, uncovers potential friction points well in advance, and engineers proactive solutions before they impact operations.

Your mission is to make the customer experience entirely seamless across your book of business. By deeply embedding yourself as an extension of the client's team, you will maximize platform adoption, articulate clear ROI, and cultivate long-term, valuable partnerships that naturally drive retention and expansion.

Primary Responsibilities

Strategic Partnership and Proactive Problem Solving

• Act as the dedicated executive sponsor and trusted advisor to our largest customers, aligning our software’s capabilities with their evolving business goals.
• Maintain a strictly proactive cadence with accounts, continuously analyzing utilization trends and system health metrics to address potential roadblocks before the customer ever experiences them.
• Orchestrate a completely seamless end-to-end customer journey, removing friction across onboarding, deployment, daily utilization, and system expansion.

Relationship Architecture and Value Delivery

• Build and sustain deep, multi-level relationships with operational stakeholders, field superintendents, and C-suite executives across the customer’s organization.
• Conduct high-impact, consultative business reviews that focus on delivering tangible business value, sharing predictive insights, and proving platform ROI.
• Educate enterprise partners on advanced workflows, new product capabilities, and software updates, ensuring they consistently extract maximum value from our jobsite intelligence ecosystem.

Commercial Excellence and Expansion

• Manage the end-to-end customer renewal process for your assigned accounts, establishing an early, proactive runway for terms and conditions reviews, software subscriptions, and hardware renewals.
• Identify net-new expansion and upsell opportunities by deeply understanding the customer's scaling roadmap and project pipeline.
• Partner with internal Product, Sales, and Marketing teams to funnel customer feedback directly into our innovation pipeline and secure strategic customer case studies.

Required Skills and Qualifications

Professional Experience

• 5 to 7 years of direct, client-facing experience managing enterprise or high-value accounts within a SaaS, IoT, or advanced technology environment.
• Proven track record of driving high net revenue retention (NRR) and world-class customer satisfaction scores through proactive relationship management.

Core Competencies

• Proactive Mentality: A natural inclination to anticipate challenges, spot operational anomalies early, and deliver creative, pre-emptive solutions.
• Relationship Mastery: Exceptional ability to establish immediate professional trust, project authority as a subject matter expert, and build consensus among diverse stakeholder groups.
• Communication and Active Listening: Outstanding verbal, written, and presentation skills, with a polished ability to articulate sophisticated technical and business concepts to executive leadership.

Travel Requirements

• Up to 30% travel as needed for client site visits, strategic business reviews, and regional customer events.

Benefits and Compensation

• Base Salary: $100,000 - $120,000 annually.
• Incentives: Eligible for performance-based bonuses.
• Benefits: Medical plan option fully covered by the company for employee-only coverage, with dental and vision plans available.
• Disability: Company-provided Basic Life Insurance, Short-Term Disability (STD), and Long-Term Disability (LTD).
• Retirement: 401(k) retirement plan with company matching (eligible to contribute upon hire).
• Time Off: Paid holidays and comprehensive Paid Time Off (PTO) package.

Equal Opportunity Employer Disclosure

Sensera Systems Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive culture of mutual respect for all employees. Sensera Systems Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws. All employment decisions are based on business needs, job requirements, and individual qualifications.