Customer Success Manager

Stravito AB; Georgia (VT); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Customer Success Manager to drive engagement for enterprise clients. This remote role requires 2-3 years of experience managing complex accounts, a strong customer mindset, and excellent communication skills. Join a diverse team and help organizations simplify their knowledge management.

Benefits

Competitive compensation

Collaborative environment

Zero micro-management

Qualifications

• 2-3 years experience as a Customer Success Manager.
• Experience managing complex enterprise accounts.
• Fluency in English, both spoken and written.

Responsibilities

• Manage, support, and develop a portfolio of enterprise customers.
• Understand and develop expertise in user value and engagement.
• Identify patterns and synergies in end-user use cases.

Skills

Customer mindset

Interpersonal skills

Business orientation

Strong communication skills

Job description

You know that corporate document or piece of research you know you have somewhere but you can’t seem to find it? The struggle to gather, organize and visualize all corporate knowledge and insights is real.

We are Stravito and this is the problem we solve.

Due to the universal nature of the problem, our customers come from various industries all around the world. We help world-leading organizations, such as McDonald’s, Nestlé, Burberry and Heineken, better understaind their customers and make better, insights-backed decisions by organizing their knowledge and making it easy to access through our intuitive platform.

We really mean it when we say we're a diverse and international team as our team of 100 has more than 30 different nationalities! We are guided by our operating principles: simplicity first, an “own it, do it” mentality, embracing different perspectives, and enjoying the journey together.

About the job

As a Customer Success Manager, you will have ownership of driving engagement and value for a portfolio of enterprise customers with a particular focus on German-speaking clients. You will:

• Manage, support and develop a portfolio of enterprise customers (B2B)

• Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement

• Develop the business by identifying patterns and synergies between different end-user use cases

• Proactively share customer learnings and insights with the broader Stravito team.

• Report to the Lead Customer Success Manager for the US

• Work closely with Product, Tech & Design to make it happen!

About you

To be successful in this role, you need:

• 2-3 years experience as a Customer Success Manager

• Previous experience managing for complex enterprise accounts

• “Customer mindset” - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are

• Business-orientation - constantly thinking of how to grow and scale your customer.

• Ability to thrive in start-up and remote-first environments

• Strong interpersonal and communication skills

• Fluency in English, both spoken and written

This role is remote but applicants must be located in North Carolina, South Carolina, Ohio, Texas, Georgia or Missouri.

What’s in it for you?

You will join a remote-first and globally spread team, with company events a couple of times each year as the icing on the cake We offer a fun, collaborative environment where everyone truly cares and helps each other. We have zero micro-management and instead you are encouraged to cultivate your own processes while giving and receiving feedback for improvement. Add to that a competitive compensation package, the possibility of working with cutting-edge technology in our industry (such as GenAI) and to be part of simplifying the professional lives of many - what’s not to like?

We look forward to hearing from you!