Customer Success Manager

Orbee; Cypress (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A digital marketing analytics firm is seeking an advisor to guide clients through their data environment and tackle marketing challenges. The position involves managing technical onboarding, optimizing data interactions with marketing tools, and translating data capabilities to meet business goals. Ideal candidates will have a background in SaaS, automotive knowledge, and strong analytical skills. This role offers the chance to make a significant impact in a dynamic environment, collaborating closely with product teams.

Qualifications

• 3+ years of experience in the automotive industry is highly preferred.
• Familiarity with Google Ads, Meta Ads, and Email Automation.
• Ability to explain data flows and software integrations.

Responsibilities

• Lead clients through technical onboarding and strategic implementation.
• Act as an expert in data interaction with marketing tools.
• Communicate client needs to engineering and product teams.
• Conduct data-driven business reviews to analyze performance.

Skills

SaaS background

Automotive data knowledge

Analytical mindset

Consultative communication

Job description

Orbee provides digital marketing analytics, data, and automation solutions to the automotive industry. Franchise and independent dealers and large dealership groups utilize the company’s platform to make actionable decisions based on analytics of their campaigns, inventory, and consumer experiences, build comprehensive buyer profiles by connecting first-party data signals from their web sites and integrated partners and automate messaging across all paid and earned channels with personalization and segmentation. The company partners with dealer-centric media agencies, service providers, and OEM programs to expand the reach of its powerful technologies. Orbee’s core technology products include its proprietary data collection, processing, and reporting pipeline, its robust set of dashboards and APIs, and campaign and creative tools for email, search, social, on and off-site display, and video. Orbee was founded in 2015 and is headquartered in Irvine, California. Learn more at www.orbee.com .

Role Overview

In this role, you won't just manage accounts; you will be the primary advisor for our clients, helping them navigate our data-as-a-service ecosystem to solve complex marketing challenges.

Key Duties & Responsibilities

• Technical Onboarding & Adoption: Lead clients through the strategic implementation of Orbee’s tracking scripts and data integrations. You aren't just "setting up an account" you are helping them architect their data strategy.
• MarTech Optimization: Act as an internal expert on how Orbee’s data interacts with Google Ads, Meta Ads, and Email Automation. You’ll help clients build sophisticated audience segments based on real-time data signals.
• Data Translation: Bridge the gap between Orbee’s raw data capabilities and the dealership’s business goals. You should be comfortable explaining how a data pipeline works to a General Manager who just wants to sell more cars.
• Product Strategy: Work closely with our Engineering and Product teams to communicate field insights. You are the "eyes and ears" that translate client needs into technical requirements for our roadmap.
• Business Reviews (QBRs): Move beyond "feel-good" meetings. You will lead data-driven reviews that analyze funnel performance, attribution, and ROI using Orbee’s proprietary analytics.

Qualifications & Requirements

• The "Tech" Factor: You have a background in SaaS, MarTech, or Data-driven environments. You don’t need to be an engineer, but you must be comfortable discussing data flows and software integrations.
• Automotive Intelligence: 3+ years in the automotive industry is highly preferred. You understand how a CRM/DMS works and where the "data silos" live in a dealership.
• Analytical Mindset: You enjoy digging into a dashboard to find the story. You are comfortable using tools like HubSpot to track account health and identifying technical "friction points" before they cause churn.
• Consultative Communication: You can translate technical system requirements into clear operational logic. You are comfortable explaining how event-based data triggers or API integrations function in a way that allows a client to make an informed business decision without needing a technical background.