Customer Success Manager

Altametrics; Costa Mesa (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading SaaS provider in Costa Mesa is seeking a Customer Success Manager. The role involves managing relationships with restaurant clients, ensuring success with products, and facilitating the adoption of new solutions. Candidates should have over 3 years of experience in customer success or account management, with strong problem-solving skills and excellent communication abilities. This full-time position offers a salary between $65,000 and $85,000 annually.

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Paid training

Qualifications

• 3+ years in Customer Success, Account Management, or Product Management (restaurant or hospitality experience strongly preferred).
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to manage multiple accounts/projects and prioritize effectively.

Responsibilities

• Build and maintain strong relationships with key customer stakeholders.
• Act as the primary point of contact for assigned accounts, ensuring customer satisfaction and long-term retention.
• Understand client business needs and recommend appropriate solutions.

Skills

Customer engagement

Excellent communication

Problem-solving

Account management

Presentation skills

Education

Associate degree

Job description

Overview

Trusted by major players throughout the industry, we have been a leading provider of SaaS solutions since 1997. We offer enterprise software and professional services addressing the needs of various departments and executive management. The role overview: We are hiring a Customer Success Manager to join our team at Altametrics. This role is responsible for managing relationships with enterprise restaurant clients, ensuring their success with our products, and expanding adoption of new solutions. The candidate should have a strong background in customer engagement, excellent communication, and thrive in a fast-paced, client-facing environment.

Responsibilities

• Build and maintain strong relationships with key customer stakeholders.
• Act as the primary point of contact for assigned accounts, ensuring customer satisfaction and long-term retention.
• Understand client business needs and recommend appropriate Altametrics solutions.
• Apply restaurant problem-solving experience to connect with customers and add value to their operations.
• Partner with internal teams (Product, Implementation, Support) to deliver seamless customer experiences.
• Travel up to 50% to customer sites, meetings, and events.
• Monitor account health, identify risks, and proactively provide solutions.
• Translate customer needs into actionable feedback for internal development and product enhancement.
• Develop and deliver customer and partner training programs.

Requirements

• 3+ years in Customer Success, Account Management, or Product Management (restaurant or hospitality experience strongly preferred).
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to manage multiple accounts/projects and prioritize effectively.
• Experience introducing and managing adoption of new products with existing customers.
• Willingness to travel up to 50%.
• Positive attitude, growth mindset, and strong problem-solving abilities.

Job Details

• Job Type: Full-time
• Physical Setting: Onsite in Office
• Salary: $65,000.00 - $85,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Paid training

Shift

• 8 hour shift
• Day shift

Education

• Associate (Required)