Customer Success Manager

GE Vernova; Connecticut; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading energy solutions company is seeking a Customer Success Manager to guide utility and energy clients towards maximizing value from their products. Responsibilities include relationship management, ensuring solution adoption, and driving customer outcomes. Candidates should hold a relevant Bachelor's degree and possess over 7 years of experience in customer success or technical consulting. Competitive compensation and a supportive work environment are offered.

Benefits

Great work environment

Professional development

Competitive compensation

Qualifications

• 7+ years of experience in customer success, account management, or technical consulting—preferably in energy, utilities, or enterprise software sectors.
• Ability to articulate complex software solutions.

Responsibilities

• Serve as primary technical relationship owner post-deployment.
• Monitor customer health and proactively identify retention risks.
• Lead regular check-ins and business reviews with customers.

Skills

Technical acumen

Communication skills

Interpersonal skills

Problem-solving

Leadership skills

Education

Bachelor's degree in Engineering, Computer Science, Business, or a related field

Job description

GE Vernova brings together GE's portfolio of energy businesses, including Power, Wind, Electrification, and Digital businesses, to accelerate the path to more reliable, affordable, and sustainable energy.

As a Customer Success Manager (CSM) at GE Vernova, you will play a critical role in driving the success of our utility and energy clients by serving as the primary advocate and central point of contact between the customer and GE Vernova's Grid Software organization. You will be responsible for developing a deep understanding of our products and the customer's business and technical environment, enabling you to guide clients in achieving maximum value from our solutions.

Roles and Responsibilities

• Customer Advocacy & Relationship Management
• Serve as the primary technical relationship owner post-deployment, ensuring ongoing alignment with the customer's business objectives.
• Act as the first point of escalation for customer issues, coordinating with cross-functional teams to ensure timely and satisfactory resolution.
• Build strong executive and operational relationships within customer organizations, positioning GE Vernova as a trusted partner.
• Product Expertise & Use Case Alignment
• Develop and maintain deep product knowledge across GE Vernova's Grid Software portfolio.
• Collaborate with customers to understand their operational use cases and ensure proper solution adoption, configuration, and utilization.
• Translate complex technical features into business value and ensure alignment with customer goals and desired outcomes.
• Lifecycle Management & Customer Outcomes
• Monitor customer health, proactively identifying risks to retention and opportunities for expansion.
• Drive successful customer outcomes by aligning internal resources to deliver value and results across the customer lifecycle.
• Lead regular check-ins, business reviews, and success planning sessions with customers.
• Support renewals by demonstrating value delivered and ensuring customer satisfaction.
• Issue Resolution & Continuous Improvement
• Help lead Root Cause Analysis (RCA) efforts following critical issues or escalations, ensuring learnings are captured and applied to standard work to drive continuous improvement.
• Partner with Support, Engineering, and Product teams to prevent recurrence and enhance the customer experience.
• Internal Collaboration & Feedback Loop
• Act as the internal voice of the customer, channeling feedback to Product, Engineering, Support, and other internal stakeholders.
• Coordinate cross-functional efforts to address customer challenges and enhance the overall experience.
• Contribute to the development of best practices and scalable customer success strategies.

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Business, or a related field.
• 7+ years of experience in customer success, account management, or technical consulting—preferably within the energy, utilities, or enterprise software sectors.
• Strong technical acumen with the ability to quickly learn and articulate complex software solutions.

Desired Characteristics

• Work From Home within a major market in the Eastern Region of the United States of America.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.