Customer Success Manager

EdSurge; Chicago (IL); On-site; USD 64,000 - 78,000; Full time

Job summary

An educational technology organization is seeking a Customer Success Manager in Chicago to manage customer onboarding and support for schools using their curriculum platform. The ideal candidate will excel in communication, be detail-oriented, and possess a passion for improving educational access. This full-time office role requires some travel to visit customers and ensure their success with the product. Compensation ranges from $64,000 to $78,000 annually.

Qualifications

• Passionate about improving access to quality education.
• Strong written and verbal communication skills.
• Interest in learning more about coding, prior experience a plus.
• Teaching experience or working in the educational system preferred.

Responsibilities

• Handle questions from customers of CodeHS.
• Onboard new customers and provide recommendations for using the product.
• Work with teachers on CodeHS implementation.
• Manage customer accounts through regular check-ins.
• Travel to visit customers as needed.

Skills

Communication skills

Organizational skills

Detail-oriented

Problem-solving

Job description

CodeHS is a comprehensive platform helping K-12 schools teach computer science, providing curriculum, professional development, and a full software platform. Millions of students and thousands of schools and districts worldwide use CodeHS.

CodeHS is looking for a Customer Success Manager to help manage school implementations and onboarding.

You will get a chance to work closely with educators and schools to facilitate teaching coding to students all over the world.

What you'll do

• Handle questions from customers of CodeHS
• Onboard new customers to CodeHS and learn about their needs to provide informed recommendations on using the product
• Work with teachers and administrators on CodeHS implementation, ensuring they are successful in using the platform
• Manage customer accounts throughout the school year by holding regular check-ins via email, phone and web video demos
• Have a deep understanding of the CodeHS product and curriculum catalog
• Help customers with integrations between CodeHS and school and district systems
• Closely track and manage account data, identifying the current satisfaction of customers
• Keep customer satisfaction high to drive retention
• Visit local customers in person
• Travel to visit major customers in different parts of the country
• Communicate customer needs and pain points to the rest of the CodeHS team
• Work with team to ensure customers renew
• Work with school administrators and other stakeholders to improve computer science programs

Qualifications

• Passionate about improving access to quality education
• Strong written and verbal communication skills
• Extremely organized and detail oriented
• Interest in personally learning more about coding, prior experience a plus
• Teaching experience or working in the educational system preferred
• 5-7% travel - may travel to visit customers, conferences, or team meet ups

You're a great fit for this position if you are passionate about improving education, building strong relationships, going the extra mile to solve problems creatively, and working on the forefront to use technology to improve education.

Location

* Full Office - This role is a 5 days a week office role in the CodeHS Chicago Office in River North.

Compensation

* Compensation: $64,000-$78,000

CodeHS is an equal opportunity employer. CodeHS maintains a drug-free workplace.