Customer Success Manager

CodeHS; Chicago (IL); On-site; USD 64,000 - 78,000; Full time

Job summary

An innovative educational technology firm is seeking a Customer Success Manager to manage school implementations and onboarding in Chicago. The ideal candidate will work closely with educators to facilitate coding education for students. Strong communication skills and a passion for improving education are essential. Responsibilities include onboarding customers, managing accounts, and driving retention. Compensation ranges from $64,000 to $78,000, and the role is full-time on-site in the Chicago office.

Qualifications

• Passionate about improving access to quality education.
• Strong written and verbal communication skills.
• Extremely organized and detail-oriented.
• Interest in learning about coding; prior experience a plus.
• Teaching experience or experience in the educational system preferred.

Responsibilities

• Handle questions from CodeHS customers.
• Onboard new customers and recommend product use.
• Work with teachers and administrators on implementation to ensure success.
• Manage accounts throughout the school year with regular check‑ins.
• Maintain deep understanding of the CodeHS product and curriculum catalog.

Skills

Strong written and verbal communication skills

Organized and detail-oriented

Passionate about improving access to quality education

Job description

About the role

CodeHS is looking for a Customer Success Manager to help manage school implementations and onboarding.

You will work closely with educators and schools to facilitate teaching coding to students worldwide.

Responsibilities

• Handle questions from CodeHS customers.
• Onboard new customers and recommend product use.
• Work with teachers and administrators on implementation to ensure success.
• Manage accounts throughout the school year with regular check‑ins via email, phone, and video demos.
• Maintain deep understanding of the CodeHS product and curriculum catalog.
• Assist with integrations between CodeHS and school/district systems.
• Track account data and assess customer satisfaction.
• Drive retention by keeping satisfaction high.
• Visit local customers and travel to major customers nationwide.
• Communicate customer needs and pain points to internal teams.
• Collaborate to ensure renewal.
• Work with school administrators to improve CS programs.

Qualifications

• Passionate about improving access to quality education.
• Strong written and verbal communication skills.
• Extremely organized and detail oriented.
• Interest in learning more about coding; prior experience a plus.
• Teaching experience or experience in the educational system preferred.
• 5‑7% travel required.

You are a great fit if you are passionate about improving education, building strong relationships, going the extra mile to solve problems creatively, and working on the forefront to use technology to improve education.

Location

* Full office role in the CodeHS Chicago Office in River North.

Compensation

* $64,000‑$78,000

Equal Opportunity

CodeHS is an equal opportunity employer. CodeHS maintains a drug‑free workplace.