Customer Success Manager

WorkWave; Charlotte (NC); Remote; USD 89,000 - 105,000; Full time

Job summary

A leading Software and Fintech Solutions Provider in Charlotte, NC is seeking a professional to serve as the main contact for enterprise customers. The role demands expertise in project management and communication skills to enhance customer relationships while offering a competitive salary up to $105,000 and robust benefits including remote work options.

Benefits

Competitive salary

Robust benefits package

Flexible time off

Career advancement opportunities

Qualifications

• Prior experience in SaaS, Tech, or Software industry is required.
• Exceptional presentation and communication skills, adaptable to various audiences.
• Proven track record of managing and delivering complex projects within a customer base.

Responsibilities

• Serve as the principal point of contact for enterprise customers.
• Coordinate and lead large-scale, complex projects.
• Proactively identify strategic opportunities to enhance customer relationships.

Skills

Project management

Customer relationship management

Communication skills

Problem-solving

Job description

Overview

Employer Industry: Software and Fintech Solutions

Why consider this job opportunity

• Salary up to $105,000, plus bonus eligibility
• Robust benefits package, including health and dental coverage, 401k with company match, and flexible time off
• Opportunities for career advancement and personal growth within the organization
• Remote work flexibility with a supportive and collaborative work environment
• Access to extensive training resources and professional development programs
• Recognition as a top employer with multiple awards for outstanding culture and products

Responsibilities

• Serve as the principal point of contact for enterprise customers, driving communication and alignment on strategic initiatives
• Coordinate and lead large-scale, complex projects, managing the complete portfolio of services and purchases within the customer base
• Proactively identify strategic opportunities to enhance customer relationships and journeys
• Act as the escalation point for critical customer issues, monitoring potential churn risks and mitigation strategies
• Conduct regular Executive Business Reviews with assigned accounts and collaborate with sales teams on growth opportunities

Qualifications

• Prior experience in the SaaS, Tech, or Software industry
• Extensive experience with SaaS and project methodologies
• Proven track record of managing and delivering complex projects within a customer base
• Exceptional presentation and communication skills, adaptable to various audiences
• Strong problem-solving, change management, and conflict resolution abilities

Preferred Qualifications

• Experience within specific industries served by the employer (Pest, Lawn & Landscape, Cleaning, and Security)
• Project Management (PMP) or other related certifications
• ITIL Certifications

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