Customer Success Manager

Remote Jobs; Carrboro (NC); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading software solutions provider is seeking a Customer Success Manager to support automotive dealerships. This role emphasizes relationship-building, product adoption, and customer retention strategies. Qualified candidates should have 2+ years in automotive software sales or a dealership role and strong problem-solving skills. The position offers competitive compensation and the ability to work remotely.

Benefits

Competitive compensation

Flexible PTO

Career advancement opportunities

Qualifications

• Minimum of 2 years of experience in automotive software sales (SaaS) or dealership role.
• Proven success managing diverse accounts with high-touch engagement.
• Ability to manage multiple priorities in a fast-paced remote environment.

Responsibilities

• Build and maintain trusted relationships with automotive dealerships.
• Drive product adoption and monitor account health.
• Facilitate customer retention and seek upsell opportunities.

Skills

Automotive software sales experience

CRM proficiency

Strong communication skills

Problem-solving skills

Strategic thinking skills

Tools

Google Analytics (GA4)

Job description

Overview

Employer Industry: Automotive Software Solutions

Why consider this job opportunity:

• Competitive compensation
• Opportunity for career advancement and growth within the organization
• Work remotely with flexible PTO
• Be part of a transparent, growth-oriented, and customer-centric company culture
• Chance to drive customer retention and expansion in a dynamic industry

Responsibilities

• Build and maintain trusted relationships with key stakeholders at automotive dealerships, serving as their strategic advisor post-onboarding
• Drive product adoption through various lifecycle touchpoints, monitor account health, and proactively address risks and opportunities
• Facilitate customer retention and growth by consistently delivering value and ROI, while seeking opportunities for upsell/cross-sell
• Collaborate with various departments to support feedback loops and customer advocacy
• Contribute to the evolution of best practices and CSM playbooks by maintaining up-to-date industry and product knowledge

Qualifications

• Minimum of 2 years of experience in automotive software sales (SaaS) or in a dealership role utilizing automotive software
• Proven success managing diverse accounts with high-touch and scaled engagement models
• Proficient with CRMs and third-party integrations
• Strong communication, problem-solving, and strategic thinking skills
• Ability to manage multiple priorities in a fast-paced, remote environment

Preferred Qualifications

• Exposure to AI products and automation strategies
• Experience in a growth organization requiring quick thinking and flexibility
• Familiarity with Google Analytics (GA4)
• Basic understanding of digital marketing strategies

#AutomotiveSoftware #CustomerSuccess #RemoteWork #CareerGrowth #SaaS

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