Customer Success Manager

Franklin Electric Co.; Canby (OR); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Generous paid time off & holidays

401(k) with matching

Health, dental, vision, life insurance

Tuition reimbursement

Job summary

Franklin Electric Co. is searching for a Customer Success Manager to lead customer experience initiatives in Canby, Oregon. The successful candidate will develop strategies to drive customer satisfaction and retention, fostering solid partnerships with stakeholders.

This position involves managing customer success metrics, coaching team members, and aligning business practices with customer expectations. A Bachelor's degree in business and over 5 years of relevant experience are essential for this role.

Qualifications

• 5+ years of related professional experience.
• Managing the entire employee lifecycle.
• Advanced communication skills for internal and external groups.

Responsibilities

• Develop and champion the mission, vision, and strategy of Customer Success.
• Identify, measure and monitor key performance indicators.
• Lead, coach and develop Customer Success talent.

Skills

Effective communication

Collaboration

Leadership

Education

Bachelor's degree in business or related fields

Job description

Customer Success Manager

Department: Sales / Marketing

Employment Type: Full Time

Location: US - Oregon - Canby

Reporting To: Ryan Cook

Description

Our vision for Customer Success is simple: “We will become an indispensable partner to our best customers — and make them loyal, raving fans of Franklin Electric — through our in-depth customer knowledge, product expertise and end-to-end support. Our efforts will drive revenue growth, customer retention and market expansion”. The Customer Success Manager will nurture this vision to create and sustain differentiated, consistent and end-to-end ownership of providing a best-in‑class experience to our best customers.

Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.

Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.

Join us to create a better future while growing professionally in a supportive environment!

Please note that the facility is currently located in Canby, Oregon but we are looking to relocate by the end of the year to Tualatin, Oregon.

MOVE FORWARD WITH US

What you will be doing:

• Develop and champion the mission, vision and strategy of Customer Success and therein support the team to create and achieve key objectives, action plans, and timetables
• Identify, measure and monitor key performance indicators against strategic goals, trends and best practices
• Perform as a chief VOC officer, aligning customer expectation to internal business best practices
• Lead, coach and further develop Customer Success talent

Who we want: If you are a self‑motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.

• Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
• Collaborative partners. People who build and leverage cross‑functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you need:

• Requires 5+ years of related professional experience.
• Demands a Bachelor's degree in business or related fields.
• Requires managing the entire employee lifecycle and team performance.
• Demands advanced communication skills for internal and external groups.

Don’t feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.

COMPANY VALUES & BENEFITS

FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one‑on‑one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:

• Generous paid time off & holidays
• Paid parental leave & on‑site motherhood rooms
• 401(k) with matching & service contributions
• Health, dental, vision, life insurance
• Short & long‑term disability
• Fertility & adoption support
• Undergraduate & graduate tuition reimbursement
• Professional development assistance
• Health & wellness programs

Why Work at Franklin Electric?

Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world‑class company. But more importantly, be satisfied in knowing you make a difference.

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.