Customer Success Manager

Supermicro; California, San Jose (MO, CA); On-site; USD 110,000 - 133,000; Full time

Job summary

Join a dynamic and results-driven company as a Customer Success Manager, where you'll develop strategies to enhance customer satisfaction and drive business growth. In this role, you will manage key accounts, negotiate pricing, and advocate for customers while collaborating with cross-functional teams. This fast-growing, innovative firm offers a competitive salary and comprehensive benefits, providing opportunities for professional development and growth. If you are passionate about technology and customer success, this is the perfect opportunity to make a significant impact in the IT solutions landscape.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Bonus Opportunities

Equity Programs

Professional Development Programs

Qualifications

• 5-8 years in sales or account management, preferably in IT or Data Center services.
• Familiarity with hardware IT customer bases and data center operations.

Responsibilities

• Develop and implement account strategies to enhance customer satisfaction.
• Collaborate across teams to exceed customer expectations and ensure execution.

Skills

Account Management

Negotiation Skills

Customer Advocacy

Communication Skills

Strategic Mindset

Education

Bachelor's Degree in a Related Field

Job description

Job Req ID: 25656

About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC, and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our global expansion offers numerous opportunities for talented engineers, technologists, and business leaders to join us.

Why This Role Matters:

We are seeking a dynamic and results-driven Customer Success Manager to develop and implement account strategies that enhance customer satisfaction, foster long-term relationships, and optimize quality, pricing, and delivery. You will be key in creating exceptional customer experiences and driving business growth.

What You'll Do:

1. Strategic Account Management: Set and achieve goals for specific accounts aligned with segment objectives to deliver measurable outcomes.
2. Pricing and Negotiation: Develop pricing strategies that meet business targets and manage negotiations, including labor cost recovery.
3. Customer Advocacy: Act as the voice of the customer, manage escalations, and build relationships at executive levels.
4. Cross-Functional Coordination: Collaborate across sites and teams to exceed customer expectations and ensure seamless execution.
5. Growth and Innovation: Lead pre-sales, post-sales, and satisfaction initiatives, driving growth through innovative solutions.
6. KPI Accountability: Meet customer satisfaction metrics and maintain top KPI scores across locations.
7. Program Execution: Ensure flawless execution of client programs, meeting contractual and performance benchmarks.
8. Risk Management: Identify and mitigate risks proactively, keeping stakeholders informed.

What You'll Bring:

• Education: Bachelor's degree or equivalent in a related field.
• Experience: 5-8 years in sales or account management, preferably in IT or Data Center services.
• Industry Knowledge: Familiarity with hardware IT customer bases and data center operations.
• Skillset: Ability to manage complex processes, build relationships, and lead initiatives.
• Strategic Mindset: Expertise in operational, technical, and process optimization with a business impact perspective.
• Communication: Excellent interpersonal and negotiation skills, influencing stakeholders at all levels.

What We Offer:

• Competitive Salary: $110,000 - $133,000, depending on experience and location.
• Comprehensive Benefits: Health, dental, vision, retirement plans.
• Growth Opportunities: Bonus, equity, and professional development programs.
• Dynamic Environment: Join a fast-growing, innovative global company.

Join Us:

At Supermicro, work alongside industry leaders, contributing to technological advancements and shaping the future of IT solutions. We value diversity, innovation, and excellence. Make an impactful difference with us.

EEO Statement:

Supermicro is an Equal Opportunity Employer committed to diversity. We provide equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, pregnancy, genetic information, or any other protected status.