Customer Success Manager

AI Tech Suite; Boulder, Denver (CO, CO); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a passionate Customer Success Manager to enhance client satisfaction and drive engagement. In this dynamic role, you will collaborate with clients to understand their needs, guide them through onboarding processes, and provide technical support. Your expertise in account management and communication will be pivotal in fostering strong relationships and ensuring successful product adoption. This position offers a unique opportunity to work in a fast-paced environment, where your contributions will significantly impact customer experiences and business outcomes. If you thrive in a collaborative setting and are eager to make a difference, this role is perfect for you.

Qualifications

• 5+ years in customer success or account management roles.
• Excellent communication and presentation abilities required.

Responsibilities

• Engage with customers to understand their needs and ensure success.
• Manage onboarding and support for clients across various sectors.

Skills

Customer Success

Account Management

Technical Support

Communication Skills

Presentation Skills

Data-driven Problem Solving

Education

Bachelor's degree in Engineering

Bachelor's degree in Business

Bachelor's degree in Communications

4-year degree from an accredited college

Job description

Find the latest job opportunities in AI and tech.

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Responsibilities:

1. Talk with customers to understand their needs.
2. Collaborate with roboticists and engineers on customer delivery.
3. Follow up politely but tenaciously with customers to ensure their success.
4. Assist with proposal writing for new work and follow on engagements.

Minimum Requirements:

Education: Bachelor's degree in Engineering, Business, Communications, or equivalent technical experience.

Experience: 5+ years in a customer success role in software or robotics.

Other Requirements: Live in the Boulder/Denver area and ability to be in-office minimum 2-3 days per week.

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Responsibilities:

1. Guide onboarding of customers on Kenyt.AI SaaS platform.
2. Manage communications and deal with customer issues in an efficient and timely manner.
3. Interact and support clients across geographies (India and abroad).
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5. Explain insights and results to marketing and sales professionals.

Minimum Requirements:

Experience: Experience in Account Management/Client handling Profiles.

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Responsibilities:

1. Manage a portfolio of K-12 and HE partners through the entire customer lifecycle.
2. Lead implementation and onboarding processes for new school and district partners.
3. Monitor and drive product adoption, usage, and engagement metrics.
4. Execute pilot programs, ensuring clear success criteria and evaluation processes.
5. Develop and maintain relationships with key stakeholders at partner institutions.

Minimum Requirements:

Education: Bachelor's degree in Education, Business, or related field.

Experience: 5+ years of customer success or account management experience.

Other Requirements: Experience working with K-12 and HE schools or districts; excellent communication and presentation abilities; a data-driven approach to problem-solving.

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Responsibilities:

1. Client Communication: Build strong relationships with B2B clients, ensuring their success and satisfaction.
2. Technical Support: Provide Level 1 support, resolving customer issues efficiently.
3. CRO Enthusiasm: Help enhance clients’ online performance with conversion optimization insights.
4. Sales Skills: Spot upsell and cross-sell opportunities to drive business growth.

Minimum Requirements:

Experience: Customer Success Experience; Advanced English skills; Interest in CRO and e-commerce.

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Responsibilities:

1. Help customers use our product successfully to make their LLM Agents more secure & reliable.
2. Coordinate with key decision-makers among our customers, from initial product evaluation and onboarding to continuous usage and renewals.
3. Act as the bridge between our customers and Giskard's Product and R&D team.
4. Support Giskard's sales & marketing team with customer stories and hands-on product knowledge.

Minimum Requirements:

Experience: Minimum of 3 years' experience in Customer Success or Consulting roles; demonstrated project management skills within large organizations.

Other Requirements: Outstanding communication skills in both English and French; must have an EU work permit and you must speak French.

Brisk Teaching is an AI teaching assistant that works with existing online tools to help with curriculum, feedback, differentiation, and more.

Responsibilities:

1. Leverage knowledge of the construction industry to improve client business outcomes.
2. Establish collaborative, trusted advisor relationships with key construction personas to drive engagement and adoption.
3. Master product offerings, reporting and insights, emerging technologies, and Customer Success best practices.

Minimum Requirements:

Education: 4-year degree from an accredited college or university.

Experience: 3+ years of Client Success/Support role (Construction technology experience strongly preferred); 2+ years of on-site commercial construction experience preferred.