Customer Success Manager

bstocksolutions; Boston (MA); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Bonus + stock options

Medical, Dental, and Vision benefits

PTO & 401(k) matching

Education support

Team offsites & events

Snacks & beverages

Job summary

B-Stock is seeking a Customer Success Manager on a hybrid schedule in Boston to own strategy and GMV for the scaled seller segment, managing a large portfolio of longtail and SMB sellers served through a one-to-many model.

You will define coverage, forecast GMV, and build the operating model and playbook as we scale, while partnering with Account Management, Sales, Marketing, and Product to shape the roadmap.

Qualifications

• 5+ years in account management, customer success, or a seller/revenue role with direct GMV ownership.
• Track record building or scaling a coverage model, book strategy, or growth program.
• Strong commercial and analytical skills, forecasting and using Salesforce and a BI tool such as Tableau.
• Consultative and strategic; familiarity with a sales methodology such as SPICED is a plus.
• Proven ability to influence cross-functionally and turn strategy into repeatable programs.

Responsibilities

• Own GMV targets for scaled seller portfolio and forecast quarterly.
• Build the coverage strategy and operating model for the segment, and define how it scales as B-Stock moves down-market.
• Segment the book and recommend where to invest for growth, retention, and reactivation.
• Develop and directly advise sellers on listing, pricing, and recovery strategies (auction, Buy-It-Now, Make-an-Offer) that lift conversion and recovery across the portfolio.
• Identify and convert growth opportunities; including new inventory, category and geographic expansion; and partner with Sales/BDR on a hunter motion; hand off breakout accounts to dedicated Account Management.
• Design the scalable engagement programs and automation that power the model, from outreach cadence to self-service.
• Report portfolio health, forecast, and performance to leadership.
• Partner cross-functionally with Account Management, Sales, Marketing, Client Services, and Product to shape the model and influence the roadmap.

Skills

Account management

Customer success

GMV ownership

Forecasting

Salesforce

Tableau

Cross-functional influence

SPICED methodology

Tools

Salesforce

Tableau

Job description

JOB SUMMARY

As a member of the Strategic Account Management team, the Customer Success Manager will own the strategy and GMV performance for B-Stock's scaled seller (client) segment; a large portfolio of longtail and SMB sellers served through an efficient, one-to-many model. You'll define how B-Stock covers and grows this segment, forecast and deliver its GMV, and build the operating model and playbook as we scale. This individual will work in a hybrid function at our Boston office location 2-3 days per week.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Own GMV for the scaled seller portfolio: set targets, forecast quarterly, and deliver against the number.
• Build the coverage strategy and operating model for the segment, and define how it scales as B-Stock moves down-market.
• Segment the book and recommend where to invest for growth, retention, and reactivation.
• Develop and directly advise sellers on listing, pricing, and recovery strategies (auction, Buy-It-Now, Make-an-Offer) that lift conversion and recovery across the portfolio.
• Identify and convert growth opportunities; including new inventory, category and geographic expansion; and partner with Sales/BDR on a hunter motion; hand off breakout accounts to dedicated Account Management.
• Design the scalable engagement programs and automation that power the model, from outreach cadence to self-service.
• Report portfolio health, forecast, and performance to leadership.
• Partner cross-functionally with Account Management, Sales, Marketing, Client Services, and Product to shape the model and influence the roadmap.

MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES

• 5+ years in account management, customer success, or a seller/revenue role, including direct ownership of a revenue or GMV target.
• Track record building or scaling a coverage model, book strategy, or growth program.
• Strong commercial and analytical skills - comfortable forecasting and working in Salesforce and a BI tool such as Tableau.
• Consultative and strategic; familiarity with a sales methodology such as SPICED is a plus.
• Proven ability to influence cross-functionally and turn strategy into repeatable programs.

PREFERRED QUALIFICATIONS

B2B marketplace, recommerce, or e-commerce experience.

The pay rate for this role will range between $70,000 to $85,000, per annum. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.

EMPLOYEE BENEFITS

• Competitive compensation packages, including bonus and options
• Medical, Dental, and Vision benefits
• Paid Time Off, telecommuting, and matching 401(K)
• Support for continuing education
• Team offsites, social events, and extracurricular activities are a staple
• Snacks, drinks, and the occasional box of donuts

THE COMPANY

B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today's top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses.

While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we're proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory.

We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time.

Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.

For more information, visit bstock.com/careers/

OUR VALUES

Make Each Dollar CountWhether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.

Take Our Work Seriously, Not OurselvesEverything at B-Stock continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves).

Do The Hard Things Today That Will Pay Off TomorrowWe're willing to sacrifice and endure, fail and adapt to reach our long-term