Customer Success Manager

Free resume; Boston (MA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

LogRocket is hiring a Customer Success Manager to support customers in Boston or New York City. This on-site role focuses on onboarding, success planning, and ensuring smooth adoption of LogRocket’s platform across client teams.

You will collaborate with product and engineering to drive adoption, renewals, and expansions, using data-driven insights to guide customers toward success and long-term relationships.

Job description

# Customer Success ManagerLogrocket· Boston or NYC, United States· Posted 4h ago On-site (Boston or NYC)full-timeLang: enApply on Company SiteTailor My Resume for this RoleDirect company application on jobs.lever.co. Zero third-party aggregator forms.## Job Description**About LogRocket**Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 3,000 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that.Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding, and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.