Customer Success Manager

Motorola Solutions; Bismarck (ND); Remote; USD 86,000 - 173,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing public safety through innovative technology solutions. In this role, you will engage with customers after the sale to ensure their success and satisfaction, fostering strong partnerships and driving user adoption. Your expertise will help shape proactive Customer Success Plans tailored to client needs, while your analytical skills will track product adoption and customer engagement. This position offers the opportunity to work independently in a dynamic environment, contributing to a mission that truly makes a difference in communities. If you're passionate about customer success and technology, this is the perfect opportunity for you.

Benefits

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

10 Paid Holidays

Qualifications

• 3+ years in customer advocacy, sales, or project management.
• Experience with enterprise-level customers preferred.

Responsibilities

• Drive user adoption and satisfaction for customers post-sale.
• Develop proactive Customer Success Plans with critical goals.

Skills

Customer Advocacy

Sales

Project Management

Data Analysis

Portfolio Management

Bilingual (English-French)

Tools

Google Suite

Gainsight

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, schools, hospitals, and businesses. Connect with a career that matters and help us build a safer future.

Department Overview

The Motorola Solutions Customer Success Team empowers our customers to identify and unleash the full power of their software products and services. We build strong relationships to promote full adoption of Motorola products and services, increasing value realization and product satisfaction. We strive to ensure that the customer experience with Motorola Solutions continuously exceeds expectations and, through our internal and external relationships, we are committed to consistent delivery and follow-through to help our customers serve their communities and be their best in the moments that matter by Solving for Safer.

Job Description

Engage with customers post-sale to drive user adoption and satisfaction, ensuring high customer retention. Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts. Work with targeted customers to develop a proactive individual Customer Success Plan, including establishing critical goals and KPIs.

Qualifications

1. 3+ years of experience in customer advocacy, sales, engineering, public safety, or project management.
2. 2+ years working with enterprise-level customers is preferred.
3. Working knowledge of Motorola Solutions Command Center and Mobile Video Software including Motorola FLEX, PremierOne, CommandCentral, AWARE, Vesta, Rave Solutions, Mobile Video, and License Plate Recognition.
4. Strong portfolio management skills with a proven system for tracking multiple customer requests, issues, and strategic plans while maintaining attention to detail.
5. Proven track record of leading process improvements within large organizations.
6. Experience tracking product adoption and customer engagement through data analysis tools, building, analyzing, and interpreting customer data.
7. Ability to understand client needs and deliver solutions accordingly.
8. Strong executive presence and presentation skills.
9. Ability to work independently and handle change in high-stress situations.
10. Proficiency in Google Suite; Gainsight is a plus.
11. Willingness to travel up to 25%.
12. This position requires working in high-security areas and passing background clearance as per government customer requirements.
13. Location: Canada, ND, or MN preferred; residing in Motorola's Central Region (CAN, ND, MN, WI, MI, SD, IA, IL, IN, OH, NE, KS, MO, KY).
14. Bilingual in English-French is a plus.

Additional Information

Target Base Salary Range: $86,500 - $173,000 USD. Salary varies based on knowledge, skills, and experience. The actual offer will be made to the individual candidate.

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#LI-REMOTE

Basic Requirements

• 3+ years of relevant experience.
• Must pass background clearance for high-security areas.

Travel Requirements

25-50%

Relocation

None

Position Type

Experienced

Referral Payment Plan

Yes

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristic.

We promote an inclusive, community-focused culture that empowers every employee to be authentic and deliver their best work. If you believe you'd be a great addition but lack some preferred skills, we still encourage you to apply.

We are committed to providing an accessible recruiting experience. To request accommodations, complete our Reasonable Accommodations Form.