Customer Success Manager

QuantHub; Birmingham (AL); On-site; USD 120,000 - 150,000; Full time

Job summary

QuantHub is searching for a proactive Customer Success Manager to enhance client relationships and maximize engagement with their innovative learning platform. This role involves driving project success, identifying growth opportunities, and utilizing data-driven insights to ensure client satisfaction.

Benefits

Health, dental, and vision insurance

Simple IRA plan with employer matching

Generous paid time off and holidays

Remote work environment with periodic team retreats

Paid gym memberships

Qualifications

• 3-5 years in a client-facing role.
• Experience in a SaaS environment preferred.
• Proven ability to manage client relationships.

Responsibilities

• Build relationships with clients across industries.
• Oversee implementation and successful delivery of solutions.
• Identify upselling and cross-selling opportunities.

Skills

Interpersonal Skills

Problem-Solving

Data Analysis

Education

MBA

Tools

HubSpot CRM

Excel

PowerPoint

Job description

2 days ago Be among the first 25 applicants

QuantHub is seeking a proactive and personable Customer Success Manager to cultivate strong client relationships, manage projects, and identify expansion opportunities within existing accounts. This individual will support our mission by ensuring clients realize the full potential of our adaptive learning platform for skills training and generative-AI-powered curriculum builder, designed to create robust, customized coursework. You'll work across universities, education companies, and corporations, driving engagement and enabling growth.

Key Responsibilities

Customer Relationship Management:

• Build trusted, long-term relationships with client stakeholders across diverse industries
• Act as the primary point of contact post-sales, ensuring client goals are met and exceeded
• Serve as a client advocate by collecting feedback and ensuring alignment with their evolving needs
  
  
  

Project Management & Delivery:

• Oversee implementation and adoption of QuantHub's adaptive learning and curriculum solutions, ensuring timely and successful delivery
• Conduct onboarding sessions and engagement training to maximize utilization of QuantHub's tools
  
  
  

Strategic Growth:

• Proactively identify upselling and cross-selling opportunities within client accounts to drive incremental revenue
• Present data-driven recommendations and insights to clients to showcase added value
• Collaborate with the sales and product teams to introduce new features and solutions to clients
  
  
  

Technical Proficiency & Reporting:

• Use HubSpot CRM to manage client interactions, monitor account health, and track engagement metrics
• Prepare compelling presentations and reports using Excel and PowerPoint to communicate outcomes and strategic plans effectively
  
  
  

Requirements

Experience:

• 3-5 years in a client-facing role, ideally at a top 10 consulting firm or in a SaaS environment
• Proven ability to manage client relationships and lead strategic account growth
  
  

Skills:

• Proficiency in Excel and PowerPoint; ability to create impactful presentations and analyze complex data
• Strong interpersonal skills, with an engaging personality that builds trust and rapport
• Exceptional problem-solving abilities and self-motivation in a remote work setting
  
  

Education:

• MBA preferred, or equivalent experience with a strong business acumen
  
  
  

Benefits

Why Join QuantHub?

At QuantHub, we're revolutionizing how organizations train and upskill their teams. Join a fast-paced, innovative environment with benefits designed to support your well-being and professional growth:

• Health, dental, and vision insurance
• Simple IRA plan with employer matching
• Generous paid time off and holidays
• Remote work environment with periodic team retreats
• Paid gym memberships to support your health and wellness
• Opportunities to grow within a leading tech startup
  
  
  

About QuantHub

QuantHub is an award-winning SaaS company specializing in AI-powered solutions for adaptive learning and data literacy education. Our platform empowers clients to deliver cutting-edge skills training and build their own tailored coursework using generative AI. With clients ranging from Fortune 500 corporations to educational institutions, QuantHub is at the forefront of revolutionizing workforce and student learning experiences.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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