Customer Success Manager

Freddie Mac; Bellevue (WA); Remote; USD 100,000 - 120,000; Full time

Job summary

A leading company in Cloud ERP Solutions is seeking a Customer Success Manager to drive customer satisfaction and retention. This role offers the flexibility to work remotely from anywhere in the U.S. and provides opportunities for professional growth and bonuses based on performance. Ideal candidates will have extensive experience in SaaS or ERP environments, strong communication skills, and a passion for customer success.

Benefits

Annual bonuses

Stock options

Professional growth potential

Supportive community

Qualifications

• Minimum of 5 years experience in SaaS or ERP, preferably in Sales, Implementation, or Support roles.
• Exceptional oral and written communication skills.

Responsibilities

• Achieve high NPS/CSAT scores through effective territory management.
• Coach partner Customer Success Managers to excel in strategies.
• Manage customer escalations and coordinate resolutions.

Skills

Communication

Customer Success

Account Management

Job description

Employer Industry: Cloud ERP Solutions

Why consider this job opportunity:
- Salary up to $120,000 annually
- Opportunity for annual bonuses and stock options based on individual performance
- Exceptional professional and financial growth potential within a dynamic work environment
- Work remotely from anywhere in the United States
- Engage in a supportive and collaborative community focused on customer satisfaction and innovation

What to Expect (Job Responsibilities):
- Achieve high NPS/CSAT scores, retention, and expansion goals through effective territory management
- Coach partner Customer Success Managers (P-CSMs) to excel in customer success strategies
- Manage customer escalations and coordinate resolutions across departments
- Assist P-CSMs with policy and licensing inquiries
- Contribute to the development of Customer Success best practices

What is Required (Qualifications):
- Minimum of 5 years of experience in SaaS or ERP, preferably in Sales, Implementation, or Support roles
- Exceptional oral and written communication skills
- Ability to work effectively in a telecommuted environment
- Experience in high-stakes account management, including subscription renewals and churn mitigation
- Detail-oriented, organized, and capable of managing tense situations to effective resolutions

How to Stand Out (Preferred Qualifications):
- Passion for driving customer satisfaction and making informed business decisions
- Experience coaching and teaching others in customer success management
- Quick learner with a resourceful and self-directed approach
- Ability to effectively interact with C-Level executives of larger organizations
- Enjoyment of a dynamic and evolving work environment

#CloudERP #CustomerSuccess #RemoteWork #CareerGrowth #TeamPlayer #SaaS

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