Customer Success Manager

Freddie Mac; Atlanta (GA); Remote; USD 76,000 - 90,000; Full time

Job summary

A leading transportation management software company is seeking a candidate for a Customer Success role. The position involves strategic customer relationship management, executing customer success plans, and ensuring client satisfaction. Ideal candidates have a Bachelor's Degree or extensive experience in customer success, alongside strong communication skills. This role offers a salary up to $90,000, bonus eligibility, and comprehensive benefits, with remote work available across the USA.

Benefits

Salary up to $90,000

Bonus eligibility

Comprehensive benefits package

Opportunities for career advancement

Inclusive company culture

Qualifications

• Bachelor's Degree or 5+ years of experience in customer success, account management, or related fields.
• Strong consultative, presentation, and relationship skills.
• Excellent written and verbal communication skills.
• Experience working with Executive and C-Level Teams.
• Ability to facilitate cross-functional work with internal teams.

Responsibilities

• Establish proactive and strategic relationships with customers.
• Create and execute Customer Success plans and Business Reviews.
• Monitor customer health and churn risk.
• Manage the customer experience, collaborating with internal teams.
• Deliver an engagement and communication strategy.

Skills

Consultative skills

Presentation skills

Relationship skills

Written communication

Verbal communication

Education

Bachelor's Degree or 5+ years of experience in customer success

Tools

Customer Success platform (e.g., Gainsight, Totango)

Job description

Employer Industry: Transportation Management Software

Why consider this job opportunity:
- Salary target range up to $90,000
- Bonus eligibility
- Comprehensive benefits package including Medical, Dental, Vision, Life, Disability, and retirement plans
- Opportunities for career advancement and growth within the organization
- Inclusive company culture that values diversity and employee well-being
- Work remotely from anywhere in the USA

What to Expect (Job Responsibilities):
- Establish proactive and strategic relationships with customers to align client strategies and business outcomes
- Create and execute Customer Success plans and Business Reviews with assigned customers
- Monitor customer health and churn risk, addressing gaps with appropriate internal stakeholders
- Manage the customer experience, collaborating with internal teams to ensure clients achieve their goals
- Deliver an engagement and communication strategy that fosters customer satisfaction and advocacy

What is Required (Qualifications):
- Bachelor's Degree or 5+ years of experience in customer success, account management, or related fields
- Strong consultative, presentation, and relationship skills
- Excellent written and verbal communication skills
- Experience working with Executive and C-Level Teams
- Ability to facilitate cross-functional work with internal teams

How to Stand Out (Preferred Qualifications):
- Industry-recognized Customer Success certification
- Experience with a Customer Success platform (e.g., Gainsight, Totango)
- Demonstrated understanding of transportation best practices
- Project management experience
- Prior experience with data modeling and predictive analytics

#TransportationManagement #CustomerSuccess #RemoteWork #DiversityandInclusion #CareerGrowth

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