Customer Success Manager

Stibo Systems; Atlanta (GA); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Hybrid work model

MindFUL days

MindFuel days

Udemy access

Job summary

Stibo Systems is seeking a Customer Success Manager to own a portfolio of enterprise customers and guide them to realize measurable business outcomes from our AI-powered SaaS platform.

You will maximize value by driving adoption, strengthening executive relationships, and coordinating with Sales, Services, Product, and Support to unlock long-term growth. The team is global, with a hybrid work model and emphasis on customer advocacy.

Qualifications

• 3+ years of experience in Customer Success, Account Management, Consulting, or another customer-facing role within a SaaS or enterprise software environment.
• A strong consultative mindset with the ability to translate customer goals into clear success plans and outcomes.
• Excellent communication and presentation skills, including experience engaging senior stakeholders.
• Strong project and stakeholder management skills across a portfolio of enterprise customers.
• Curiosity and analytical thinking—you’re motivated to understand the “why” behind customer behavior and turn insights into action.

Responsibilities

• Build trusted relationships with enterprise customers and serve as their strategic advisor throughout the customer lifecycle.
• Drive product adoption and help customers achieve measurable business value from our AI-powered SaaS platform.
• Monitor customer health and customer satisfaction, engagement, and success metrics, proactively identifying opportunities and mitigating risks.
• Working closely with Sales, Professional Services, Product, and Support, you'll ensure customers realize the full potential of our AI-powered SaaS platform while identifying opportunities for long-term growth.
• Champion the voice of the customer by sharing insights, influencing improvements, and helping turn customers into long-term advocates.

Skills

Customer Success

Account Management

Consulting

SaaS

Executive stakeholder engagement

Job description

Help global enterprises unlock the full value of their data. Build trusted relationships. Drive long-term customer success.

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. “You'll join us during an exciting period of transformation. As we continue evolving our SaaS business, we're also exploring future commercial models that will place even greater emphasis on customer adoption, value realization, and long-term partnerships. Customer Success will be at the heart of that journey, says Mogens Iversen, VP Global Customer Success

The Role and Your Main Tasks

As a Customer Success Manager, you'll own a portfolio of enterprise customers and serve as their trusted advisor throughout their lifecycle with Stibo Systems. Your focus is to maximize customer value by driving adoption, strengthening executive relationships, and helping customers achieve measurable business outcomes. More specifically, you will:

• Build trusted relationships with enterprise customers and serve as their strategic advisor throughout the customer lifecycle.
• Drive product adoption and help customers achieve measurable business value from our AI-powered SaaS platform.
• Monitor customer health and customer satisfaction, engagement, and success metrics, proactively identifying opportunities and mitigating risks.
• Working closely with Sales, Professional Services, Product, and Support, you'll ensure customers realize the full potential of our AI-powered SaaS platform while identifying opportunities for long-term growth.
• Champion the voice of the customer by sharing insights, influencing improvements, and helping turn customers into long-term advocates.

The Team

The Customer Success team consists of 10 passionate people. The team is a truly global group of professionals who stay closely connected across regions. We meet regularly to share best practices, align on customer strategies, and support each other in driving success.

Who we are looking for:

You are customer‑obsessed and thrive in a cross‑functional, international environment. You build trusted relationships with senior stakeholders and take pride in helping customers achieve meaningful business outcomes. Additionally, you bring:

• 3+ years of experience in Customer Success, Account Management, Consulting, or another customer‑facing role within a SaaS or enterprise software environment.
• A strong consultative mindset with the ability to translate customer goals into clear success plans and outcomes.
• Excellent communication and presentation skills, including experience engaging senior stakeholders.
• Strong project and stakeholder management skills across a portfolio of enterprise customers.
• Curiosity and analytical thinking—you’re motivated to understand the “why” behind customer behavior and turn insights into action.

We Offer

At Stibo System, we offer more than just a job. We put people first and inspire you to become the best version of yourself. We care about our colleague’s work‑life balance, and we offer flexibility through a hybrid work model. We offer “MindFUL” and MindFuel” days, which are global days off, learning days, volunteer days, and much more.

• International: A growing global company, with worldwide career opportunities, multicultural teams, and access to learning platforms like Udemy.
• Well‑being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities.

We create our Software products and have a proven record of adding significant business value for our customers. Join Stibo Systems, where we embrace 'All Kinds of Data Minds.' Stibo Systems is a global company with Danish heritage. We empower businesses to become digital leaders through our AI-powered, SaaS‑based multidomain master data management solutions. By connecting data across products, customers, suppliers and more, we drive growth, efficiency, and sustainability for our customers.

At Stibo Systems, our people are key to our success. You’ll find an environment that values creativity, curiosity, collaboration, and analytical thinking.

We value diverse perspectives and skills. We’re committed to making you feel trusted, invested in, and connected, fostering a workplace where every data mind thrives. Stibo Systems is the master data management company that enables enterprises to become data‑driven. In a world of complexity and uncertainty, we provide stability and transparency. That’s why some of the world’s most renowned brands choose to work with us.

The Stibo corporation has existed since 1794. Today, Stibo Systems is held by a foundation, which allows us to focus on the long‑term development of a strong product portfolio and obsess about servicing our customers. All without the interruptions of mergers and acquisitions.

Being a global company with Danish roots, we’ve been delivering solutions for large, complex customers since our inception. Today, more than 700 employees in 18 global offices work closely with our customers to build and manage a single transparent, trusted source of data.