Customer Success Manager

Planet; Arlington (VA); Hybrid; USD 83,000 - 104,000; Full time

Benefits offered by this job

Medical, dental, vision plans

HSA with company contribution

Paid time off

Job summary

Planet is seeking a Customer Success Manager focused on serving our most strategic customers in North America. You will deepen engagement, drive adoption of Planet’s geospatial solutions, and identify growth opportunities within federal, state, and municipal agencies.

You’ll translate challenges into impactful use cases and collaborate across Sales, Product, and Marketing to deliver value. The role is full-time and hybrid, requiring work from the San Francisco or Arlington, VA office three days

Qualifications

• 4+ years in Customer Success, Account Management, or related roles.
• Bachelor’s degree in a relevant field.
• Understanding of public sector workflows, procurement processes, and funding cycles.
• Ability to communicate technical concepts to diverse audiences, from analysts to executives.
• Skilled in cross‑functional collaboration with Sales, Product, Support, and Engineering.
• Excellent organizational skills with multiple accounts and priorities.
• Curious mindset and drive to continuously learn about the customer’s mission.
• Ability to read organizational culture across government agencies and tailor engagement.

Responsibilities

• Build trusted relationships to help customers achieve strategic goals using Planet’s technology.
• Drive product adoption through onboarding, training, and tailored guidance.
• Identify expansion and renewal opportunities, partnering with Sales for long‑term value.
• Advocate for customer needs internally to influence product development and roadmap.
• Collaborate with Sales, Product, and Marketing to develop use cases and public sector engagement strategies.
• Provide proactive support and account planning for renewals and budgeting cycles.
• Champion change for customers navigating a rapidly evolving geospatial landscape.

Skills

Customer Success

Account Management

Public sector workflows

Communication

Cross‑functional collaboration

Organization

Travel willingness

Education

Bachelor's degree in a relevant field

Tools

ArcGIS

QGIS

Google Earth Engine

Job description

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About The Role

As a Customer Success Manager focused on serving our most strategic customers in North America. You will serve as a trusted advisor to agencies across the region, helping them derive maximum value from Planet’s satellite imagery and geospatial solutions. You’ll support mission‑critical initiatives in areas such as emergency response, environmental monitoring, infrastructure planning, and natural resource management.

Your role will be to deepen customer engagement, drive adoption of Planet products, and identify growth opportunities within your portfolio. You’ll work across a range of federal, state and municipal agencies building relationships, understanding regional priorities, and translating challenges into impactful geospatial solutions. The best CSMs on our team operate at the macro level, stepping back to see the full context of an account, plotting a path forward, and driving action rather than waiting to be asked.

This is a full-time, hybrid role which will require you to work from our San Francisco or Arlington, VA office 3 days per week.

Impact You'll Own

• Build trusted relationships with customers to help them achieve strategic goals using Planet’s technology.
• Drive product adoption through onboarding, training, and tailored guidance on best practices.
• Identify expansion and renewal opportunities, partnering with Sales to secure long‑term value for customers.
• Advocate for customer needs internally, surfacing feedback to influence product development and roadmap prioritization.
• Collaborate with Sales, Product, and Marketing to develop use cases, success stories, and public sector engagement strategies.
• Provide proactive support and account planning for key renewals, budget cycles, and legislative timelines.
• Champion change for customers navigating a rapidly evolving geospatial landscape, helping agencies adapt Planet's tools to new and emerging mission needs.

What You Bring

• 4+ years of experience in Customer Success, Account Management, or related roles.
• Bachelor’s degree in a relevant field.
• Understanding of public sector workflows, procurement processes, and funding cycles.
• Ability to communicate technical concepts to a wide range of audiences from analysts to government executives.
• Skilled in cross‑functional collaboration with Sales, Product, Support, and Engineering teams.
• Excellent organizational skills with the ability to manage multiple accounts and priorities.
• A curious, ever‑learning mindset and the humility to know your understanding of the customer's mission is never complete, and the drive to keep digging deeper.
• Solid human and organizational intelligence able to read organizational culture, key drivers, and persona types across government agencies, then tailor your approach to optimize for engagement and outcomes.
• Willingness to travel as needed.

What Makes You Stand Out

• Prior experience working directly with federal, state or municipal government agencies.
• Knowledge of key public sector challenges—climate adaptation, land use planning, infrastructure resiliency, emergency response.
• Proficiency with tools like ArcGIS, QGIS, or Google Earth Engine.
• Experience navigating data‑sharing agreements or government contract mechanisms.

Application Deadline

11:45p / 23:45 PT on the date stated below. Applications are reviewed on a rolling basis. This posting may be removed earlier than projected if a suitable pool of applications has been received. For this reason, we recommend applying as soon as you are able.

Benefits While Working At Planet

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off in addition to holidays and company‑wide days off
• 16 Weeks of Paid Parental Leave
• Wellness Program and Employee Assistance Program (EAP)
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Commuter Benefits (if local to an office)
• Volunteering Paid Time Off

Compensation

The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short‑term and long‑term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. This role is eligible for commission.

US National Salary Range

$83,040—$103,760 USD

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Why We Care So Much About Belonging.

We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well‑rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

EEO Statement

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations

Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to [e-mail] or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

AI in Our Interviewing Process

Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a "Planet AI Notetaker" for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real‑time. Opting out will not affect one's candidacy.

Candidate AI Policy

Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact [e-mail] with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.